Job description
JOB SUMMARY
The Operations Specialist is responsible for creating, reviewing, and optimizing listings that drive recovery and sales on our platform. This role combines accuracy, speed, and strategic judgment to ensure inventory is allocated, priced, and presented in a way that meets both client objectives and company standards. Operations Specialists collaborate with Account Managers and cross-functional partners to design tailored listing strategies, improve processes, and resolve workflow issues, all while maintaining established SLAs. As subject matter experts, they leverage tools, automation, and data insights to enhance efficiency, reduce errors, and minimize transaction disputes. This is a productivity-based role that requires independent decision-making, attention to detail, and the ability to balance competing priorities under pressure, while fostering strong client and internal relationships.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency.
- Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives.
- Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs.
- Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity.
- Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability.
- Identifies and implements process improvement opportunities, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions.
- Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency.
- Tracks and reports listing metrics to drive accountability and continuous improvement.
- Supports onboarding of new sellers and locations, ensuring standardized and scalable processes.
- Leads ongoing and ad hoc projects in support of clients and internal stakeholders.
- Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes.
- Monitors account and category performance to recommend competitive pricing strategies for future inventory.
- Ensures inventory is properly allocated across sales methods to align with departmental and client objectives.
- Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets.
MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES
- High School Diploma or GED
- Thorough attention to detail
- Excellent written and verbal English communication skills
- Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
- Experience working in a fast-paced and multi-deadline-driven environment
- Efficient and analytical with the ability to self-manage while contributing to a positive work environment
- Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
- Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings
PREFERRED QUALIFICATIONS
- Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
- Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus
- Prior work experience in HTML and Magento
- Bachelor’s degree or an equivalent combination of education or experience
The pay rate for this role will range between $21 to $25, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
- Competitive compensation packages including bonuses and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks
THE COMPANY
B-Stock is the world’s largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES Make Each Dollar Count
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.
