Job Description
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a GTM Ops Program Manager, you’re essentially the strategic architect behind how we bring products to life. You’ll sit within our product organisation and act as the connective tissue between product management, engineering, marketing, sales, and client success. Your mission is simple but challenging: ensure that when we ship new value, the entire company is actually ready to handle it and our clients are ready to use it.
This isn’t a “check-the-box” project management role. It’s an operational leadership position that requires you to think critically, navigate the fast-paced world of SaaS, and stay relentlessly focused on what happens after a feature goes live.
What you’ll be doing:
Drive operational readiness for the SaaS product lifecycle: You’ll partner closely with our product managers- who own the strategy and “what” we’re building- while you take the lead on the “how” of the rollout. You’ll own the operational roadmap from the initial concept through general availability (GA), ensuring the business is aligned every step of the way.
Architect business readiness: This is about more than just sending a launch email. You’ll be responsible for making sure our sales, client success, and support teams aren’t just aware of a release, but are actually prepared with the workflows, training, and knowledge they need to be successful.
Prioritize the portfolio: We move fast, and not every release can be a “grand opening.” You’ll develop a framework to look at our schedule and decide which updates need a massive cross-functional push and which ones just need solid documentation. This helps the whole company focus their energy where it matters most.
Focus on outcomes, not just dates: Your job doesn’t end on launch day. You’ll stay involved to see if we’re actually hitting our adoption goals. If the data shows a feature isn’t landing, you’ll be the one to investigate why- whether it’s a training gap or a messaging issue- and help us pivot to get the results we need.
Build our center of excellence: You’ll help us get better at what we do by refining our templates and best practices. As our business grows, you’ll ensure our go-to-market process evolves along with it.
Solve problems across the business: You’ll often be the person in the middle when product, sales, and legal have different perspectives. We need you to facilitate those tough conversations and find resolutions at your level to keep things moving.
Required Skills & Experience:
Real-world SaaS experience: You’ve spent 3–5 years in product ops, GTM program management, or product marketing. You understand the specific friction points of bringing software to market and how to navigate them.
Critical thinking: You can look at a product roadmap and immediately see the “ripple effects” it will have on a global team. You’re proactive about identifying who needs to be in the room before a problem even starts.
A “readiness” mindset: You don’t just “deliver” information; you ensure it’s been digested. You have a track record of making sure the field (sales and CS) is actually confident and equipped for new releases.
Ownership of the results: You feel a sense of responsibility for whether a feature is successful, not just whether it was on time. You’re comfortable using data to track performance post-launch.
The ability to influence: You can hold senior leaders and cross-functional partners accountable. You aren’t afraid to challenge a plan if you think it lacks clear value or the business isn’t ready for it.
Adaptability: You’re comfortable juggling multiple moving parts in a high-velocity environment and can stay organized when things are moving fast.
Nice to haves:
- Any Program Management certifications.
- Experience with coordinating new SKU development, pricing, or packaging.
- Exposure to product usage tools like Pendo or Fullstory.
- A background in Data Analysis or performance tracking.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: A basic background check will be required for the successful candidate
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
