Customer Success Executive

Job description

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities

● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs

● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn

● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions

● Proactively identify and act on upsell opportunities to expand client usage and revenue

● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client     feedback into the business

● Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

● You are fluent in English and Dutch

● You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role

● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards

● You are proactive, organized, and thrive in a fast-changing environment

● You have strong communication skills and a client-first mindset

We are also interested in

● Experience in SaaS, Travel Tech, or fast-growing scale-ups

● Experience managing a large volume of B2B clients

● Additional language capabilities

Our offer

✈ A seat on a scale-up with skyrocketing growth

💰 Salary: Starting from level 3rd level and above, with a salary range of €30.000-€35.000  in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio).

💼 Equity in the company (stock options plan)

📈 Career development and the chance to specialize in scalable Customer Success

🌍 Multicultural and international team in the heart of Barcelona

🙌 Collaborative and smart environment to work and learn

🍻 Free coffee to kick-start your day and free beers to celebrate together

🌴 Friday afternoons off

🏢 Flexible working policy (3 days in the office + 2 remote)

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree ¹⁹⁸⁄₂₀₀₆ (Equal Opportunities Code), Law ¹⁶²⁄₂₀₂₁, EU Directive 2006/54/EC, and the more recent EU Directive ²⁰²³⁄₉₇₀ on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation ²⁰¹⁶⁄₆₇₉

(GDPR) and Legislative Decree ¹⁹⁶⁄₂₀₀₃, as amended by Legislative Decree ¹⁰¹⁄₂₀₁₈.