Job Description
About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, every day we support companies in improving their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart, innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫 Proactivity and Reliability and Kindness are the core values of our Culture.
If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a driven and enthusiastic Customer Success Executive (m/f/d) Portuguese Speaker, who desires to contribute to the growth and success of our Customer Success Team.
Your role in BizAway
As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:
● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
● Proactively identify and act on upsell opportunities to expand client usage and revenue
● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
● Proactively suggest actions and campaigns to improve the customer journey and enhance growth
Your basic qualifications
● You are fluent in Portuguese and English.
● You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
● You are proactive, organized, and thrive in a fast-changing environment
● You have strong communication skills and a client-first mindset
We are also interested in
● Experience in SaaS, Travel Tech, or fast-growing scale-ups
● Experience managing a large volume of B2B clients
● Additional language capabilities
Our offer
✈ A seat on a scale-up with skyrocketing growth
💰 Competitive salary and bonus opportunity
📈 Career development and the chance to specialize in scalable Customer Success
🌍 Multicultural and international team in the heart of Barcelona
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🌴 Friday afternoons off
🏢 Flexible working policy (3 days in the office + 2 remote)
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
