Job description
We are looking for an enthusiastic and skilled Customer Service Representative / Call Center Agent with exceptional communication skills and a neutral accent. The ideal candidate will have a background in sales or debt collection, with a proven ability to handle calls efficiently, engage customers, and deliver high-quality service. Healthcare experience is not required — what matters most is your drive, communication finesse, and customer-focused attitude.
Key Responsibilities:
Handle inbound and/or outbound calls professionally while maintaining a positive and empathetic tone.
Engage customers to understand their needs and provide appropriate solutions or support.
Manage sales, account inquiries, or collections effectively while maintaining customer satisfaction.
Accurately document interactions and maintain up-to-date records in the system.
Meet or exceed performance metrics, including call handling time, quality, and productivity.
Collaborate with team members and supervisors to continuously improve customer experience and call outcomes.
Follow company policies, call scripts, and compliance requirements.
2–3 years of experience in customer service, sales, or debt collection (call center experience preferred).
Excellent verbal and written English communication skills with a neutral accent — top priority.
Strong active listening, negotiation, and problem-solving skills.
Comfortable working in a fast-paced, performance-driven environment.
Proficient in using CRM tools and call center software.
Willingness to work flexible schedules as needed.
Experience in sales-driven or target-based environments.
Background in BPO, telesales, or collections.
Amenable to work during U.S. business working hours.
Work-from-Home Device Requirement:
Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher
Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
Work Environment: Quiet, well-lit space with minimal background noise
Permanent Work From Home
Weekly Paychecks
Fixed Weekends Off
HMO Reimbursement on your 90th day
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary
\_\_\__________________________________________________________________
Who are we?
MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
