Job description
The Onboarding Specialist ensures a smooth, efficient, and engaging experience for all new hires joining the organization. Acting as the central point of coordination between Recruitment, Client Success, HR, IT, and Client Teams, this role manages the end-to-end onboarding process — from offer acceptance through full integration. The Onboarding Specialist ensures all new employees are properly equipped, informed, and connected to succeed from day one while maintaining strong collaboration with client stakeholders.
Key Responsibilities:
Pre-Onboarding (Preparation)
Partner with Recruitment, Client Success, IT, sales, and human resources to coordinate all pre-employment and access requirements.
Collaborate with HR to completion of background checks, employment documentation, and compliance forms prior to start date.
Collaborate with client contacts to secure necessary system logins, security credentials, and workstation access for each new hire.
Coordinate with internal IT to set up email accounts, hardware, software, and VPN access.
Prepare onboarding schedules, welcome kits, and orientation materials customized to each client account.
Day-One Experience & Orientation
- Verify that each new hire has functional access to required systems, tools, and client platforms before production begins.
Post-Onboarding & Integration
Conduct regular check-ins with employees and Client Success Managers to ensure smooth integration and positive engagement.
Capture and analyze feedback from new hires and client teams to continuously improve the onboarding process.
Maintain complete and accurate onboarding records
Collaboration & Process Improvement
Partner closely with Client Success Managers and client-side IT/security teams to streamline access management and ensure compliance.
Recommend and implement improvements in onboarding workflows, communication touchpoints, and new hire engagement.
Support initiatives aimed at reducing early attrition and improving time-to-productivity.
Provide reporting and metrics to leadership on onboarding throughput, completion rates, and satisfaction scores.
Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field preferred.
2+ years of experience in HR coordination, onboarding, or employee engagement — preferably within a BPO, shared services, or client-facing environment.
Experience collaborating directly with client teams for IT/system provisioning is highly desirable.
Excellent organizational and project management skills.
Strong communication and stakeholder management across internal departments and client teams.
Proficient in MS Office.
Detail-oriented, proactive, and people-first mindset.
Permanent Work From Home
Leave Credits
Monetary Allowance
Annual Bonus
Weekly Paychecks
Fixed Weekends Off
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary
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Who are we?
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
