Job Description
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
This Client Success Manager will be responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.
Key Responsibilities
- Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
- Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
- Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
- Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
- Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
- Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
- Develop customer account plans in partnership with other Blackline teams and distribution partners
- Work as an ambassador to help clients realize the full benefit of available Blackline products and services
- Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
- Actively look for ways to improve process efficiencies and effectiveness
- Other duties as assigned
About You
- Fluency English, with additional European languages a plus
- Proven experience managing senior relationships with Enterprise Customers, and working in collaboration with partner channels
- Minimum 3 years of B2B sales, or account management, with preferably a SAAS element
- Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
- Clear communication, both written and verbal with strong interpersonal skills
- Post-secondary degree in business or marketing is an asset
- Proficient with MS Excel, MS PowerPoint and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
- Functional in using MS Office and other corporate administration tools
- Ability to travel up to 25%
Total Rewards
At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- Participation in the Company’s employee stock ownership plan
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
*Eligibility and coverage vary by employment type and region.
Diversity, Equity & Inclusion
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Join Us
If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.
Unauthorized Recruitment Communication Alert
We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.
