Job Description
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
Reporting to the Manager, Client Success, the Client Success Specialist plays a key role in driving client goals, retention efforts of our clients, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success team and ensure that customer requests are efficiently handled through timely processing and engagement with CSMs and other with all internal teams within the organization.
Key Responsibilities
- Respond to emails and phone queries from customer queries related to account expansion, renewals and other sales related issues
- Process quotations related to requests for products and services associated with existing customer accounts
- Take incoming requests for support and forward these requests to the appropriate internal departments within service levels
- Document items related to customer accounts within a CRM and ERP system
- Work with internal teams to resolve sales-related customer issues
- Identify areas of development and ensure that the team remains world-class
- Prepare reports of key performance indicators to support operational decisions regarding client retention and account expansion
- Implement systems, processes and tools that enhance the operations of the Client Success Operations team
- Work with the team to escalate internal and external concerns, by ensuring that all resources used to maintain customer satisfaction.
- Aid in documenting procedure, establish and deliver training for team members and cross-functional teams
- Actively look for ways to improve process efficiencies and effectiveness
- Other duties as assigned.
About You
- Post-Secondary education or equivalent certification in a business-related field is an asset
- 1-3 years experience in a inside sales or administrative role with direct responsibility for customer support, account management, data entry and order processing
- Experience working within a corporate CRM and ERP application
- Proven track record in converting customer queries into sales or sales leads
- Proven ability to apply appropriate problem-solving techniques
- Effective communication, both written and verbal with strong interpersonal skills
Total Rewards
At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
*Eligibility and coverage vary by employment type and region.
Diversity, Equity & Inclusion
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Join Us
If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.
Unauthorized Recruitment Communication Alert
We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.
