Job Description
Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the “Great Place to Work” certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada’s top workplaces in various categories, including Technology, Today’s Youth and Women, and Mental Health and Inclusion.
BlueCat is searching for a Billing and Collections Specialist. In this role, you will make a significant impact on our organization and be a part of our highly collaborative Finance team. The Billing and Collections Specialist will be responsible for handling billing processes, managing the A/R function, ensuring timely and accurate processing of customer payments, and maintaining strong relationships with our customers and internal stakeholders.
Hours of work will be 9am-5pm EST.
Responsibilities:
• Handle billing processes, including generating and sending invoices to customers.
• Ensure timely and accurate processing of billing adjustments and credits.
• Monitor and manage the billing and A/R inboxes, responding to customer inquiries promptly.
• Collaborate with the sales and customer support teams to address billing issues and improve the collections process.
• Apply customer deposits daily, ensuring accuracy and timeliness.
• Manage accounts receivable overpayments and resolve discrepancies.
• Reconcile customer accounts and prepare regular reports on A/R status.
• Assist in the development and implementation of process improvements to enhance the efficiency of the billing and A/R functions.
• Ensure compliance with company policies and procedures related to billing, accounts receivable, and collections.
We are looking for:
Post-secondary education at the Bachelor’s Degree or College diploma level.
1-3 years of relevant work experience in billing.
Strong analytical and problem-solving skills with a solutions-oriented approach to challenges.
Intermediate proficiency in MS Excel, including pivot tables.
Excellent verbal and written communication skills.
Superior organizational skills and attention to detail.
Ability to work independently and exercise good judgment.
Adaptability and willingness to learn.
Ability to collaborate effectively with team members.
Experience using NetSuite and Salesforce is highly desired.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
