Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
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Product Support Engineer – Backend
Job Summary
As a Boomi Software Support Engineer, you will be a proactive problem-solver who thrives in a fast-paced, collaborative environment. You will quickly understand customer issues, identify root causes, and deliver effective solutions. With strong communication skills, you will be able to clearly explain technical concepts to both technical and non-technical audiences while maintaining a high standard of customer experience.
As part of the Boomi Global Customer Support team, you will play a key role in helping customers maximize the value of the Boomi platform and achieve their business objectives through reliable, round-the-clock support.
Key Responsibilities
Act as the first point of contact for customers, ensuring a positive and effective support experience
Engage with customers via calls, chat, and email to manage expectations and resolve technical issues related to configuration, integrations, and networking
Understand customer concerns, ask relevant questions, and refine problem analysis
Apply technical expertise to provide timely and accurate resolutions, involving deeper investigation when required
Collaborate with Product and Engineering teams, sharing insights and feedback to enhance product capabilities
Work Schedule
Monday to Friday, 9:30 AM – 6:30 PM IST
Hyderabad (hybrid) with flexibility as needed
Required Experience & Skills
3–4 years of experience, including 1–2 years in a customer-facing role
Strong ability to communicate technical concepts to diverse audiences
Experience with programming/scripting languages such as Java, Groovy, JavaScript (React is a plus)
Knowledge of Windows and Linux operating systems
Experience with cloud-based applications, including setup, administration, and troubleshooting
Strong analytical and problem-solving mindset
Demonstrated empathy and a customer-focused approach
Enthusiasm for continuous learning and keeping up with emerging technologies
Preferred Skills
Boomi platform knowledge or certifications
Familiarity with Kubernetes and Docker
Understanding of ELT/ETL processes
Experience analyzing logs across Java, Windows, and Linux environments
Exposure to AWS, Azure, or GCP
Knowledge of database management and networking fundamentals
API design and development experience
Understanding of secure data transmission practices
Experience with Postman and OAuth 2.0
Background in IT consulting or software development
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
