BrandBastion

Founded in 2013, we offer AI-powered solutions for social media engagement, brand reputation protection, and social ROI. Our platform supports major social media channels like Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, and Google Reviews. We cover organic and paid content, as well as earned mentions.

Our services include Comment Moderation, which uses real-time detection and brand-specific AI to remove harmful content. We also provide Community Management for ²⁴⁄₇ audience replies, and Crisis Monitoring for early risk detection. Our Sentiment & Insights tool offers customizable analysis and instant AI insights. We feature a Smart Inbox for managing comments, DMs, mentions, and reviews, along with content Publishing tools.

Our AI is trained on over a decade of real comments, capturing tone, intent, and context. It understands posts by analyzing captions, creative elements, and audio. We offer built-in customization and can generate instant insights through our AI Analyst, Astra.

Over 100 DTC and leading brands, including Netflix, Uber, Sephora, and The North Face, use our services, alongside Fortune 1,000 companies. We operate in the Software Development industry.

Our mission is to help organizations in all industries create safe conversations and meaningful relationships with their audiences. Our vision is to be a leading partner for conversational brand safety and community management. We help brands and advertisers proactively monitor and manage online conversations using AI.

Our values guide how we work:

• Action-Driven: We identify and solve challenges.
• Client-focused: We develop solutions based on client needs.
• Tenacious: We approach our fast-paced industry with resilience.
• Inquisitive: We seek progress and understand client satisfaction and frustrations.
• Open: We promote transparency and collaborative work as a global team.
• Nimble: We emphasize speed, flexibility, and adaptability.

We operate as a fully remote global company, with incorporation in the US and Finland. Our team has about 150 professionals, including over 100 dedicated community managers and a core team of about 50. We hire qualified candidates worldwide, fostering a global team with members from 15 nationalities across four continents.

Our culture encourages making a difference by protecting brands and improving the online environment. We are growth-focused, promoting ongoing learning and allowing team members to take on new challenges and contribute ideas to company decisions. Our development team uses technologies such as AWS, React, Redux, Rest APIs, Node.js, Nest.js, and Typescript. We are committed to diversity and inclusion, making employment decisions based on qualifications, merit, and business needs.

We offer competitive compensation based on market rates, along with 4 to 5 weeks of paid time off annually. We operate as a fully remote and flexible work environment, with opportunities to travel to global team meets or client visits. Employees receive personal development and mentorship, and top performers and key team members may receive shares. We also support attendance at conferences and participation in relevant training.