Convoso

We founded Convoso in 2006 to provide cloud-based contact center software (CCaaS) for sales and lead generation teams. Our solutions help drive customer growth and support regulatory compliance by increasing contact rates. We offer omnichannel capabilities, including Voso.ai, our conversational AI solution.

Our platform includes a suite of tools and dialing strategies. These include the DX5 Dialer Engine, which accelerates speed to lead and amplifies call volume, ClearCallerID for monitoring and swapping blocked DIDs, and accurate voicemail detection.

We also provide automated list scrubbing for Do Not Call numbers, real-time customizable reporting and analytics, high configurability, advanced lead filters, and skills-based routing. Omnichannel outreach, lead management automation, and dynamic scripting are also available. Our solution supports advanced predictive, power, preview, and progressive dialing modes.

Customers have reported significant results after switching to Convoso, with contact rates increasing up to 4X, conversions by 75%, transfer rates by 400%, and sales by 30%. Our solution integrates with third-party applications and CRMs via an open API.

We serve various industries, including solar energy lead generation, mortgage call centers, insurance sales, and debt collection. We’ve been profitable for 19 years.

At Convoso, our values guide how we work and interact. We believe in:

• Persisting to solve challenges: We take initiative to find solutions, channeling our dedication toward meaningful goals and continuously exploring ways to improve our processes, products, and skills.
• Continuous growth: We are always learning and developing, both individually and as a company.
• Putting customers first: We prioritize our customers’ needs and challenges, aiming to provide effective solutions and anticipate their future requirements.
• Teamwork: We value teamwork as a way to fuel innovation and problem-solving through diverse perspectives and supportive dynamics, free from individual egos.
• Maintaining a positive mindset: We encourage focusing on solutions and embracing challenges with perseverance.

We have over 200 employees across three countries. We foster a culture that champions teamwork, innovative problem-solving, positivity, continuous personal and professional growth, and a strong commitment to our customers.

Our work environment promotes collaboration and is described as high-energy, with an urgent, no-ego approach to navigating change. We encourage employees to thrive and grow within a supportive culture that values accountability and customer-centric leadership.

Many of our roles offer hybrid or remote work arrangements, with opportunities for travel to in-person events. Our headquarters in Woodland Hills, CA, offers a casual office environment.

We provide a competitive compensation package. For eligible U.S. full-time roles, this includes equity and a 401(k) program with a generous company match. We cover 100% of premiums for medical, dental, basic life insurance, and long-term disability, along with an affordable vision plan and optional FSA.

Our wellness perks include a wellness reimbursement program, a PTO policy that covers paid time off, sick time, parental leave, a floating holiday, and an additional day off for birthdays.

For team bonding and well-being, we organize company outings, on- and off-site team building events, holiday celebrations, happy hours, bowling, sporting events, and virtual games. Employees also have access to monthly onsite massages, a monthly gym membership reimbursement, and a meal stipend. Onsite employees receive company-sponsored regular lunches and a fully stocked kitchen.

We also offer Employee Resource Groups (ERGs) and a no-cost Employee Assistance Program (EAP) with confidential counseling and travel assistance. Most roles come with an Apple laptop. Our HQ office also offers on-site car wash and free parking.