Job description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Lead the Client Services team by setting a positive example in handling emails, live chats, and phone calls with clients.
- Build strong relationships with other departments, advocating for the interests of the clients.
- Handle escalated client interactions to ensure satisfactory resolutions.
- Create and analyse management reports to identify trends and opportunities for further improvement in the service provided to clients.
- Lead the recruitment, training, and onboarding of new team members.
- Schedule team coverage to ensure adequate support clients during core business hours.
- Conduct regular one-on-one meetings with team members to manage and assess performance against KPIs
- Set clear goals for the team and use coaching skills to encourage personal development.
Requirements:
- A client-focused mindset, consistently striving to enhance the client experience.
- An inspiring leader who sets high standards and motivates others to meet and exceed targets.
- Confidence in managing performance standards and encouraging personal development within the team.
- Outstanding verbal and written communication skills.
- Proficient in creating management reports and analysing data.
- Exceptional listening skills, with the ability to effectively understand and address the needs of both clients and team members.
- Flexibility to work shifts from Monday to Friday from the office.
- Experience in financial services, particularly within the CFD industry is highly desirable
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
