Job Description
Reports to: Head of HR, EMEA
Location: London, UK (hybrid)
About the role
We are looking for an experienced HR Business Partner to take operational ownership of HR delivery across the UK, with additional support to selected EMEA markets. This is a hands-on role focused on structure, accountability, and execution.
You will ensure HR processes are delivered accurately, in line with UK employment law and company standards, and act as a trusted partner to managers on employee relations and people matters.
What you will do
HR operations & compliance
Manage the full employee lifecycle (onboarding to offboarding)
Ensure compliance with local employment law, internal policies, and controls
Maintain accurate and compliant HR documentation
Partner with Payroll to ensure correct salary, tax, and benefits administration
Identify risks and drive practical process improvements
Manager & employee support
- Advise managers on performance, absence, disciplinaries, and terminations
- Independently handle employee relations cases end-to-end
- Support headcount planning and structural changes aligned with business needs
Performance, Development & Rewards
- Support performance review and salary review cycles
- Coach managers on feedback and improvement plans
- Coordinate local benefits administration
Accountability & Ownership
Take full responsibility for assigned markets
Deliver deadlines and compliance obligations reliably
Provide pragmatic HR guidance aligned with business priorities
Operate with humility and a no-prestige mindset, stepping in where needed
Share knowledge and experience to strengthen the wider HR team
What we are looking for
- 5–8 years’ experience in HR generalist or HRBP roles
- Proven experience managing employee relations cases independently
- Strong working knowledge of UK employment law (required)
- Experience supporting multiple markets is a plus
- Highly structured, detail-oriented, and accountable
- Confident communicator with the ability to influence stakeholders
- Collaborative, pragmatic, and hands-on
- Fluent in English; additional language is a plus
Why Channel Factory?
Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximising suitability and contextual performance.
Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
