About Channels
We provide a business phone system that integrates with e-commerce platforms like Shopify, Magento, and Pipedrive. This lets our system collect and display customer details to representatives during calls, so they can provide more focused support.
Our platform includes a phone dialer, IVR-based helpline, and a mobile app for handling customer calls from PCs, laptops, and smartphones. We also integrate with LiveChat, giving customers the option to call when text communication isn’t enough.
Other features include call recordings, international phone numbers, affordable call rates, IVR for directing calls, toll-free numbers, free calls directly from your website, sales calls from any webpage, and SMS sending and receiving. We started in 2014 and offer a 7-day free trial without requiring a credit card.
Mission & Values
Our mission is to provide businesses with a better way to have more meaningful conversations with their customers, making support calls more pleasant.
We promise to deliver what our customers pay for, avoiding false claims about our software. We take customer feedback seriously, incorporating it into our product roadmap and developing features and updates to continually improve customer conversations.
Team & Culture
Our global team of 30 employees develops Channels. We offer 24⁄7 customer support via email, phone, live chat, Twitter, Facebook, and LinkedIn.
Frequently Asked Questions
Channels offers a business phone system designed for customer service. Its features include a phone dialer, IVR, call recordings, international and toll-free numbers, SMS capabilities, and a mobile app for call handling. The system integrates with e-commerce platforms like Shopify, Magento, Pipedrive, and Zendesk to provide customer data to agents during calls.
Channels’ mission is to provide a better way for businesses to have more meaningful conversations with their customers, aiming to make customer support calls more pleasant and effective.
Channels prioritizes customer feedback, using it to inform the product roadmap. The company states that features, changes, and updates are developed to align with customer needs and the mission of improving customer conversations.
Channels provides 24⁄7 customer support. Customers can contact the company via email, phone, live chat, Twitter, Facebook, and LinkedIn.
Channels was founded in 2014.
Channels is active in the Telecommunication, Software, Customer Service, Inbound Calls, Customer Support, Customer Satisfaction, Business Phone, and Customer Experience Management markets.
Channels has 11-50 employees.
Channels hires globally with a remote-first approach, allowing employees to work from anywhere.
Channels is not actively hiring at the moment. Check back later for new opportunities.
Yes, Channels is a remote-first company.
Channels's website is channels.app .
You can find Channels on X (Twitter) and LinkedIn .
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