Job Description
The Ecommerce Operations Specialist plays a key role in executing and maintaining the day-to-day accuracy, functionality, and flow of our DTC ecommerce site. This role ensures all updates, from new product launches to merchandising and content changes, are executed accurately and aligned with brand standards.
The ideal candidate is detail-oriented, organized, and thrives in a collaborative, fast-paced environment. They will work closely with Creative, Marketing, and Operations to ensure every site experience is consistent, accurate, and aligned with brand goals. This is a hands-on role with room to grow in merchandising, optimization, and analytics under the guidance of the Director of Digital Commerce Experience.
Key Responsibilities
Site Management & Merchandising
- Own the accuracy and execution of daily site updates to ensure products, collections, and campaigns are set up correctly and visually aligned with brand objectives.
- Manage new product setup, collection page creation, and B2B catalog updates within Shopify.
- Set up sales and promotions, including tracking and updating excess sale inventory.
- Execute merchandising refreshes, product placements, and content updates to support campaigns and launches.
- Partner with Marketing and Creative to ensure all assets and copy are ready, approved, and accurately implemented.
- Conduct daily QA and staging checks to confirm functionality, content accuracy, and tagging before go-live.
Platform & Operations
- Execute updates and automations within Shopify and related ecommerce tools.
- Track, manage, and follow through on site changes, issues, and requests using tools like Monday.com to maintain visibility and organization.
- Communicate with development partners on bugs, fixes, and technical issues to ensure timely resolution.
- Monitor key Shopify apps such as KeepCart and Flow, flagging and escalating issues as needed.
- Maintain documentation of processes and updates to support consistent site operations.
Analytics & Optimization Support
- Support ongoing performance tracking and testing initiatives across the ecommerce site.
- Help identify potential issues or areas for improvement by reviewing behavioral and performance data.
- Partner with the Director to ensure tagging, tracking, and QA are in place for site updates and new features.
Cross-Functional Collaboration
- Collaborate with Creative, Marketing, App, and Operations teams to align on campaigns, launches, and content updates.
- Coordinate timelines for readiness, QA, and approvals to ensure timely and accurate execution.
- Liaise with Operations and fulfillment teams as needed for product availability, pricing, and inventory updates.
Qualifications:
- 1-2 years of experience in ecommerce operations, merchandising, or site management (Shopify experience preferred).
- Strong understanding of ecommerce fundamentals, site functionality, and UX best practices.
- Highly organized with exceptional attention to detail and accuracy.
- Clear communication skills and ability to collaborate across teams.
- Experience with or willingness to learn ecommerce tools and workflows supporting Shopify.
- Curiosity about user behavior and how it impacts site performance and conversion.
- Proactive problem-solver who thrives in a fast-paced, collaborative environment.
Salary: $60,000-70,000 (Final compensation will be based on qualifications, experience, and overall fit)
Location: Remote or Hybrid, Utah preferred
Position Type: Full-time
Benefits:
- Paid time off (flexible)
- Paid holidays
- Insurance: Health, dental & vision
- 401(k) + Company match
- Eligible for company bonus plan
- Free product allowance
