Job Description
We are seeking a Sales & Retail Operations Specialist responsible for supporting retail and digital sales operations across key accounts. This role plays a critical part in item setup, portal maintenance, sample coordination, reporting, and retail media support. The ideal candidate is highly organized, detail-oriented, and able to manage multiple deadlines across customers, brokers, agencies, and internal teams. This position reports to the VP of National Accounts.
Key Responsibilities
- Complete new item forms and manage item setup and maintenance across all retailer portals
- Communicate with customers and brokers on item setup progress and ensure deadlines are met
- Maintain digital item setup across retailers, including Amazon
- Manage SKUs and map to new SKUs to prevent duplicate inventory counts for Amazon
- Coordinate with Logistics and Supply Chain on inventory levels and order quantities for Amazon
- Support agency coordination related to item setup, inventory accuracy, and digital readiness
- Order and track product samples for customers, brokers, events, and internal needs
- Assist with food show and event submissions, including new item portal forms
- Attend weekly customer and broker meetings
- Pull ad hoc reporting from customer portals for Sales and Operations teams
- Support reporting related to financial dollars at risk, historical performance, launch tracking, and other retail needs
- Pull and consolidate retail media reporting across key accounts
- Track media performance, share of voice, budget pacing, and budget recommendations
- Assist with campaign briefs and coordinate with design on content updates for retail media and digital shelf needs
- Support sales team with comp shops and provide competitive analysis
- Communicate with internal team and retail partners on the above topics, ensuring clear alignment between all parties
Qualifications
- 1-3 years of experience in sales operations, customer operations, retail, or CPG
- Experience working with mass retailers, retailer portals and managing customer forms/data
- Excellent organizational skills
- Action and detail oriented, ability to manage multiple timelines
- Excellent communication and follow-up skills
- Collaborate well with others and work well in a team environment
- Proficiency in Excel or Google Sheets
- Ability to work cross-functionally with Sales, Supply Chain, Marketing, and external partners
- Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred
Salary: $55,000-70,000 annually, based on experience
Location: Remote, or hybrid if in the SLC, UT area
Position Type: Full-time
Benefits:
- Paid time off (flexible)
- Paid holidays
- Insurance: Health, dental, vision, basic life, AD&D
- 401(k) + Company match
- Eligible for company bonus plan
- Free product allowance
