Job description
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we’re now expanding our neural network - literally and metaphorically.
CloudWalk is a fintech innovator on a mission to build the future of payments. We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation. Our culture is driven by curiosity and excellence, and we’re expanding our reach (and our neural network) to shape a smarter, AI-driven future for payments — together.
About The Role:
- Frontline hero for InfinitePay: guide customers from quick questions to complex issues.
- Own outcomes end-to-end: diagnose, resolve, and follow through.
- Turn friction into delight and long-term loyalty.
What You’ll Do:
- Support customers across chat, email, and phone with fast, precise responses.
- Troubleshoot deeply; identify root causes and ship fixes/workarounds.
- Retain customers with creative, practical solutions.
- Close the loop: follow-ups and callbacks until 100% resolve
Who You Are:
- Excellent communicator with a customer-first mindset.
- Analytical problem-solver; owns issues to completion.
- Detail-oriented, quick learner of new tools/processes.
- Fluent in Portuguese; comfortable in English for internal comms.
- Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.
- Passionate about AI and its impact on CX.
Location:
- This role is full-time and fully remote.
Interview Process:
- Submit application
- CloudWalk Academy Course + Live Test
- 30-min intro call with a Customer Support Engineer
- Presentation
- Final team interview
Benefits:
- Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical & dental coverage, Wellhub, and various other discounts and perks.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk’s Privacy Policy that you can read here in Portuguese and here in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
