Job Description
As a Director, Client Engagement within Code and Theory, you will lead day-to-day relationship management and account strategy for a major enterprise platform partner, supporting a portfolio of co-developed, productized solutions designed to be taken to market and co-sold. You’ll operate as the “front door” for partner stakeholders—building trust, aligning priorities, and ensuring a high-quality experience—while working in lockstep with the Program Director (delivery lead) who owns end-to-end execution.
This role is not centered on a single end-client account; instead, it focuses on managing a complex partner relationship and stakeholder ecosystem that enables solution development, packaging, activation, and value realization. You’ll be comfortable navigating a large enterprise organization, partnering with sales/GTM teams, and guiding complex conversations across timelines, dependencies, and tradeoffs.
WHAT YOU’LL DO
- Own the partner relationship day-to-day: build trust, drive alignment, and ensure a high-quality stakeholder experience across a complex enterprise org
- Immerse yourself in the partner’s business and market: stay current on priorities, products, competitive landscape, and industry dynamics (e.g., high-tech/martech trends). Bring informed POVs into planning and stakeholder conversations
- Act as the primary liaison between partner stakeholders and internal cross-functional teams (strategy, creative, technology, and delivery/production)
- Partner with the Program Director to run the overall program: align priorities, manage expectations, and communicate delivery status, risks, and tradeoffs clearly
- Mediate priorities with empathy and backbone: advocate for the work and for internal teams, and navigate situations by guiding stakeholders to solutions that are feasible and effective
- Lead account planning and account health: establish operating cadences, QBR/exec touchpoints, and annual/quarterly planning against shared goals
- Translate partner objectives into actionable agency strategy, ensuring work ladders to measurable outcomes and value realization
- Champion award-worthy thinking and craft—pushing for strong strategy and execution, and creating the conditions for teams to do their best work
- Support co-sell readiness: ensure solution packaging, messaging inputs, enablement needs, and implementation considerations are surfaced and coordinated with internal GTM stakeholders
- Identify and pursue growth opportunities: expansion into new solution areas, additional workstreams, new activation targets, or broader adoption initiatives
- Navigate escalations with clarity and urgency; de-escalate issues, resolve blockers, and maintain forward momentum
- Partner on commercial and financial oversight: scopes, SOWs, change management, budget alignment, and forecasting—in coordination with the delivery lead
- Ensure stakeholders are aligned on timelines, dependencies, and decision points—and that expectations stay realistic as work evolves
- Operate with a high-ownership mindset—no “that’s not my job”: step in where needed to keep the program moving
WHAT YOU’LL NEED
- Proven experience in client/partner engagement and account leadership, with a focus on stakeholder management, satisfaction, and long-term relationship building
- Strong executive communication skills—able to influence, align, and negotiate tradeoffs across senior stakeholders
- Demonstrated ability to be deeply curious and informed: you actively keep up with the partner’s business, products, competitors, and industry signals (earnings, market news, thought leadership)
- Experience working with large enterprise organizations, including comfort partnering with sales and go-to-market teams
- Background in agency account management, digital transformation, martech/DXP initiatives, or related consulting/professional services work
- Comfort discussing enterprise marketing technology (e.g., CMS/DXP, marketing workflow platforms, content supply chain, measurement) and technology-enabled initiatives; familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud) is a strong plus
- Strong judgment and empathy in navigating tension between stakeholder demands and delivery realities—able to protect teams while maintaining trust
- Financial and commercial acumen, including experience supporting scopes, budgets, forecasting, and growth pipelines
- Demonstrated ability to lead through ambiguity and complexity—multi-workstream programs with significant dependencies
- Experience supporting contract/SOW negotiations and change management
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $170,000 - $215,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
