Compass Experience Labs

We provide global outsourcing solutions for customer service, IT field support, and employee services. We help growing brands and enterprise companies turn these functions into strategic assets. Founded in 2016, we have 501-1000 employees.

Our services include:

• We offer ²⁴⁄₇ omnichannel customer support by phone, email, chat, and SMS in over 350 languages. Our “saves” programs help retain customers and drive upsells. We achieve 85-95% CSAT scores and reduce client response times by 35%.
• We handle IT field support, including remote technical operations, hardware deployment, system troubleshooting, intelligent service desk operations, advanced troubleshooting, virtual infrastructure support, equipment asset tracking, and optimizing field operations for complex enterprise sites.
• We manage HR help desk operations, benefits administration, payroll support, onboarding and offboarding processes, and internal IT support for employee system issues. We provide global coverage with enterprise-level consistency.

We use AI alongside human expertise and data-driven operations. Our platforms include Zendesk, Gladly, Gorgias, Stella, and Shopify. We work with clients in Retail & Ecommerce, Beauty & Wellness, Celebrity Owned Brands, Travel & Hospitality, Restaurants & Food Service, Healthcare, Financial Services, Supply Chain & Logistics, and Energy & Utilities.

We believe customer care can drive business growth instead of just being a cost center. We aim to turn every service interaction into an opportunity for profit. Transparency is central to how we work; we keep our partners fully informed so we can align on goals and solve challenges together.

We employ 501-1000 people and prioritize our agents’ careers and well-being. This is why our agents have an above-average tenure of 2.4 years and strong eNPS scores. Our company was founded by a team of e-commerce operators. We use brand-trained agents who have deep product knowledge, supported by immersive training and our own workforce optimization technology.

We offer a comprehensive benefits package that supports our employees’ health, financial well-being, and work-life balance. Specific benefits vary by region but generally include health insurance, paid time off, and opportunities for professional development.