Job Description
Company Description
For 150 years we’ve been changing the way the world moves - now it is your chance to design the next chapter of the strategic growth field of Continental Tires. We are looking for you as an Customer Service specialist for the Shared Service Center.
Job Description
Key targets:
Responsible for development, execution and maintenance of reporting relevant for business.
Development of process automation solutions aligned with process requirements.
Development, maintenance and continuous improvement of data management solutions.
Core Responsibility Areas
1. Data Management & Data Modeling
Design and maintain data models for reporting and analytics.
Integrate multiple business data sources into efficient, sustainable data structures.
Ensure data quality, GDPR compliance, and adherence to internal standards.
Automate data refresh processes where possible.
2. Reporting
Define reporting requirements with business stakeholders.
Develop reporting concepts and dashboards aligned with business objectives.
Perform reporting quality assurance and testing.
Document KPIs, definitions, data relationships, exceptions, and reporting standards.
3. Process Automation
Identify business processes suitable for automation.
Design sustainable automation solutions with performance monitoring mechanisms.
Assess business impacts and dependencies across affected functions.
Continuously improve automated solutions through root cause analysis and optimization.
4. Project Management
Gather and document business requirements.
Create development plans, milestones, and stakeholder communication plans.
Manage project risks, mitigation measures, and contingency plans.
Ensure project documentation follows internal standards.
Support rollout, user training, and ongoing maintenance.
5. Quality & Governance
Develop and execute testing procedures before release.
Establish quality controls for reporting and automation solutions.
Maintain traceable documentation and governance standards.
Drive continuous improvement and operational stability.
Qualifications
You can be a perfect match in our team if you are/have:
Student or graduate of IT, Computer Science, Mathematics, Engineering or equivalent education programs welcomed
Data Modeling (Power BI, SQL, Databases)
Report & KPI Development
Data Governance & GDPR
Process Automation (Power Automate, RPA, workflow tools)
AI tools knowledge welcomed
Good English skills (speaking, listening, reading, and writing)
Good computer skills, Microsoft Office package
Communication skills
Ability to complete assigned tasks independently
Organizational and time management skills
Keen to contribute & not shy to share their thoughts with the team
Additional Information
- A supportive and innovative environment to grow your skills
- Flexible working hours and hybrid work options
- Opportunity to contribute to impactful projects
- Outlook: Opportunity to join an attractive career path
- Health insurance package;
- Company discounts;
- Discounts in modern employee restaurant;
- Extra paid time off;
- Salary ranges are 2300-3300 EUR brutto (before withholding taxes)
Ready to drive with Continental? Take the first step and fill in the online application.
