Job Description
To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services).
This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.
We are OK with this role being remote.
What You’ll Do:
- Configuring, developing & enhancing the D365-CE suite – including plugins, extensions, customisations and integrations.
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
- Developing functional designs, test plans and scripts where applicable.
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
- Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture.
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
- Working closely with the Enterprise Applications Delivery Manager on areas that require further engagement with the business and partner where required.
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
- Resolving tickets and issues raised by Business Teams in this area, in accordance with internal service levels, processes, and procedures.
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base.
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams.
- Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
- Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.
Who You Are:
- Must have in depth knowledge of Dynamics 365 CE
- Excellent understanding of Customer Services and its interrelationship with the Sales areas
- Good grasp of new and emerging technology trends
- Ability to work in an Agile/Sprint based mode
Problem Solving
Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
Innovation & Creativity
Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
Shows initiative in work, contributing new solutions or new ways of doing things
Applied Thinking/Decision Making
Be prepared to make decisions and effective implementation of those decisions
Translates decisions into effective actions and implementation
Acts decisively and make difficult decisions even if unpopular
Results Oriented
Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
Shows drive and determination to achieve high standards
Driving profit/margin improvement
Suggests and makes improvements and efficiencies to manage costs and improve margins
Understands need to work within project scope including price
Communication, planning work and influencing
Communicates clearly and concisely using language appropriate to audience
Displays sensitivity to develop constructive relationships with others
Plans and organises workload of own and others, suggests priorities as necessary
