Channel Partner Manager

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

The Partner Manager is primarily responsible for managing and recruiting new channel partners to drive business growth. Your role is pivotal in not just maintaining existing partnerships, but also inshaping and scaling Convoso’s channel partner program to support long-term growth, and driving these relationships forward through strategic engagement and efficient management.

Key responsibilities include identifying and onboarding new channel partners, fostering strong relationships with key stakeholders, coordinating with various internal teams and external partners, and ensuring effective communication and alignment across all partnership initiatives. This role requires a self-starter who can define structure, processes, and priorities in a still-evolving channel program.

Your goal is to ensure that our partnerships operate seamlessly and contribute significantly to Convoso’s success, backed by robust support and exceptional partner management.

Responsibilities summary:

• Identify, recruit, and onboard new channel partners to expand Convoso’s market reach, including helping design and refine onboarding processes and partner engagement models.
• Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso, with an emphasis on testing, learning, and iterating quickly.
• Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso’s business objectives.
• Conduct regular meetings and reviews with partners to assess performance, provide feedback, and actively course-correct engagement strategies when traction is limited.
• Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts.
• Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner.
• Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed, even as partner motions and internal processes are still being defined.
• Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions.
• Track and analyze partner performance metrics, identifying trends and areas for improvement, and proactively adjust strategy when results fall short of expectations.
• Prepare and present regular reports to senior management on partner activities, achievements, and challenges.
• Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space.
• Leverage market insights to inform partner strategies and identify new opportunities for growth.

Who You Are:

• Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies.
• Demonstrated ability to build, scale, or significantly evolve a channel or partner program.
• Comfort taking ownership in a growing program, contributing to the establishment and refinement of processes, priorities, and success metrics.
• Exceptional relationship-building and interpersonal skills.
• Strong strategic thinking and problem-solving abilities, with a bias toward action and fast course correction.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, or a related field (preferred but not required).

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Compensation: The base salary range is: $100,000 - $110,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company’s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.