Job description
Join a dynamic team at CPM CX Centre, where we are dedicated to providing exceptional customer service. We are currently seeking a Customer Service Representative who is fluent in Portuguese, Spanish & English to join our vibrant and enthusiastic team. You will be the first point of contact for our customers, addressing their inquiries and providing solutions while representing our client’s brand values.
What’s your Mission?
Customer Support: Handle inbound customer inquiries via phone & email.
Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
Problem-Solving: Efficiently resolve customer issues and complaints.
Product Knowledge: Develop a deep understanding of our products and services.
Brand Advocacy: Promote our brand values and maintain a positive brand image.
Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
What we look for:
Language Proficiency: Fluency in Portuguese & Spanish with excellent written and verbal communication skills.
English Language Skills: Strong English language proficiency (written and spoken).
Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
Empathy: The ability to understand and respond to customer needs with empathy and compassion.
Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
Your Benefits Package:
- Start Date: January 2026.
- Hours: 39 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
- Salary: €18,095 gross per year.
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: 3 weeks of training in your normal working schedule.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Let’s discuss your future at CPM International!
