Customer Service Representative at CPM International

Job Description

Join a dynamic team at CPM CX Centre, where we are dedicated to providing exceptional customer service. We are currently seeking a Customer Service Representative who is fluent in Greek, Spanish & English to join our vibrant and enthusiastic team. You will be the first point of contact for our customers, addressing their inquiries and providing solutions while representing our client’s brand values.

What’s your Mission?

Customer Support: Handle inbound customer inquiries via phone, email, and social media.
Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
Problem-Solving: Efficiently resolve customer issues and complaints.
Product Knowledge: Develop a deep understanding of our products and services.
Brand Advocacy: Promote our brand values and maintain a positive brand image.
Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.

What we look for:

Fluency in Greek: Demonstrated excellence in written and spoken Greek, including exceptional grammar and spelling.
Strong Spanish & English Proficiency: Fluency in both written and spoken Spanish & English.
Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
Interpersonal Skills: Strong listening, influencing, and negotiation skills.
Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.