Job description
Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.
What’s your Mission?
Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
What we look for:
Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
Strong English Proficiency: Fluency in both written and spoken English.
Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Your Benefits Package:
- Start Date: January 2026.
- Hours: 39 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
- Salary: €18,095 gross per year.
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: 2 weeks of training in your normal working schedule.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Let’s discuss your future at CPM International!
