Job description
Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.
We are now recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team!
What you will be doing?
- Support the initial onboarding of the new employees.
- Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.
- Assess and review team and individual performance through quality assessments to identify key development areas.
- Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented.
- Ensure that the team is up to date on all campaign objectives.
- Manage the productivity and performance of the team in line with client expectations.
- Provide insights back to the client around trends in contact types and issues impacting CSAT.
What do we look for:
- High level of English both in spoken and written & fluency in a second EU Language (Italian, Greek or Hebrew is ideal).
- Proven experience as a Team Leader in a customer service project is preferred.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to motivate a team and foster a positive working environment.
- Previous experience working in an FMGC or Healthcare campaign/role is preferred.
- Results-driven with a strong focus on achieving targets.
- Experience with data analysis and reporting.
- Proficiency in MS Office and experience with CRM systems.
Your Benefits Package:
- Start Date: January 2026.
- Hours: 39 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
- Salary: €23,000 gross per year.
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: 2 weeks of training in your normal working schedule.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Let’s discuss your future at CPM International!
