Job Description
Description
Company Overview
We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Team Leader - Billing to support our UK&IE operations.
Position Summary
As an O2C Team Leader - Billing you will be responsible for leading the central billing team. The role focuses on managing , coaching, and organizing the centralized billing team, ensuring daily operations run smoothly, billing SLA targets are met, and internal controls are maintained.
Key responsibilities:
Team management
Lead, coach, and develop a team of Billing Specialists
Set clear objectives, monitor performance, and conduct regular performance reviews
Ensure high team engagement and retention
Support onboarding and training of new employees
Billing operations
Oversee end-to-end billing processes (invoice creation, validation, and delivery)
Ensure invoices are issued accurately and on time, in line with SLAs and contractual terms
Monitor workload distribution and optimize team efficiency
Resolve complex billing issues and escalations
Process improvement & controls
Identify and implement process improvement initiatives (automation, standardization).
We are currently in the process of implementation of MSD Business Central and seek for process efficiencies
Ensure compliance with internal controls and audit standards
Monitor KPIs and drive continuous improvement actions
Participate in or lead transformation projects within O2C
Stakeholder management
Collaborate with internal teams (Sales, Customer Service, Finance, IT)
Act as a key point of contact for billing-related queries and escalations
Maintain strong relationships with key customers and business partners
Reporting & performance management
Track and report KPIs such as billing accuracy, timeliness, productivity
Provide regular updates to management on team performance and risks
Analyze data to identify trends and improvement opportunities
Requirements:
5–10 years of experience in Order-to-Cash / Billing / Accounts Receivable
Previous team leadership or supervisory experience is required
Experience in SSC/BPO environment is an asset
Strong leadership and people management skills
Excellent problem-solving and analytical abilities
Strong understanding of billing processes and financial principles
Experience with ERP systems (e.g., Microsoft Dynamics BC)
Advanced Excel and reporting skills
High level of accountability and ownership
Strong communication and stakeholder management skills
Ability to work under pressure and manage priorities
Continuous improvement mindset
Knowledge of automation tools (e.g., RPA, Power BI)
Experience in process transitions or migrations
Exposure to international environments
What we offer:
A dynamic and international work environment
A permanent position with growth potential
Attractive fringe benefits, including a pension plan
Hybrid working model and flexible working hours
Learning & development opportunities
If you are passionate about finance and eager to contribute to a growing organization, we encourage you to apply for this exciting opportunity
