Job Description
Systems Administrator / IT Support (Hybrid) – Dandenong South
Looking to step beyond the service desk and into a broader systems role? This is your chance to build your career in a growing global business.
About Us – Daniels Health
Daniels Health is a global healthcare solutions company focused on making healthcare safer through innovative waste management and infection control systems.
Operating across Australia, the US, Canada, and the UK
Supporting hospitals and healthcare providers with critical infrastructure and services
Committed to protecting people and the environment
As we continue to grow, we’re strengthening our global IT capability, and this role is a key part of that journey.
The Opportunity
We’re hiring a Systems Administrator / Service Desk Analyst to join our Melbourne team. This is a hybrid role where you’ll split your time between hands-on user support and managing core IT systems.
You will:
Support engineers and office teams with business-critical issues
Act as a key escalation point for complex technical problems
Manage and improve systems across Microsoft 365, Azure, and endpoint environments
Help build a more secure, efficient, and scalable IT function
Contribute to follow-the-sun support across our global operations
What You’ll Be Doing
Troubleshoot hardware, software, and connectivity issues (Tier 1–2)
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Manage users and access in Active Directory and Entra ID
Administer Windows Server and cloud-based systems (Azure)
Manage endpoints using Intune (and ideally JAMF)
Support security initiatives including MFA, least privilege, and endpoint protection
Monitor systems, backups, and respond to incidents
Contribute to projects, upgrades, and continuous improvement
What We’re Looking For
3+ years’ experience in IT support, systems administration, or a hybrid role
Strong troubleshooting skills across Windows environments
Experience with Microsoft 365, Active Directory, and endpoint management
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
A proactive, customer-focused mindset
Nice to have:
Azure experience
JAMF exposure
Cybersecurity experience
Why Join Daniels Health
Opportunity to step into a broader systems-focused role
Real ownership and visibility across a global IT environment
Career progression toward a Regional IT Lead role
Work on meaningful systems that support the healthcare sector
Collaborative and supportive team culture
On-site gym with free personal training sessions
Location and Flexibility
Dandenong South, Melbourne
Hybrid working (approximately 3 days on-site)
If you’re ready to grow your career beyond support and into systems, we’d love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
