Job Description
About Darkroom
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
About the Role
We are hiring a Growth Operations & Financial Advisory Manager to sit at the intersection of two of Darkroom’s most critical client-facing functions. This role reports directly to the VP of Finance and carries dual responsibility: owning the operational lifecycle of our proprietary Flight Plan infrastructure for e-commerce clients, and supporting the delivery of Darkroom’s Financial Advisory services.
This is a high-ownership, client-facing role built for someone who is equally comfortable managing complex operational systems and advising founders on the financial health of their business. You will work closely with the VP of Finance and serve as a key point of contact for Darkroom’s e-commerce brand clients.
This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).
What You’ll Do
Own the Flight Plan Infrastructure
The Flight Plan is Darkroom’s proprietary financial and operational infrastructure built specifically for e-commerce brands. It includes dashboard systems and P&L frameworks designed to give clients real-time visibility into their business performance. You will be responsible for:
Managing the full lifecycle of the Flight Plan from client onboarding through full operational deployment.
Ensuring each client’s Flight Plan is properly set up, maintained, and generating actionable insights.
Monitoring the health and accuracy of each client’s operational and financial dashboards (P&Ls, revenue tracking, margin reporting, etc.).
Proactively identifying gaps or inefficiencies in a client’s infrastructure and driving resolution.
Ensuring clients are actively using and benefiting from the insights derived from their Flight Plan.
Support the Financial Advisory Department
Darkroom’s Financial Advisory practice offers two core services to e-commerce brands: cash flow management and financial strategy. You will work directly with the VP of Finance to deliver and scale both:
Cash Flow Management
Oversee the bookkeeper responsible for day-to-day cash flow operations across client engagements.
Review and validate the accuracy of cash flow reports, aging schedules, and working capital summaries produced by the bookkeeper.
Ensure the bookkeeper is maintaining clean, audit-ready records and flagging liquidity risks in a timely manner.
Serve as the quality control layer between the bookkeeper’s output and what is presented to clients or leadership.
Financial Strategy
Develop and maintain financial models for e-commerce brand clients.
Use financial models to drive strategic recommendations across growth drivers, cost structure, margin improvement, and cash conversion cycle optimization.
Advise clients on balance sheet health and cash flow progression toward their goals and projections.
Support clients in understanding their runway and readiness for future fundraising.
Identify opportunities for strategic expansion or cost reduction based on financial performance data.
You Should Apply If This Sounds Like You
You can manage a complete financial and operational infrastructure - including dashboards and P&Ls - and ensure systems are clean, accurate, and actionable.
You have strong financial management skills: you can read, interpret, and provide strategic insights on financial outcomes including revenue, margin, profitability, cash conversion cycle, and more.
You have investment or advisory experience that allows you to guide clients on runway, fundraising readiness, and capital efficiency.
You are fluent in English and comfortable in client-facing roles, including direct conversations with US-based e-commerce founders and operators.
You are eager to integrate AI tools into your workflow to enhance speed, accuracy, and output quality.
You are proficient in Excel, Google Sheets, and financial modeling.
You are organized, detail-oriented, and relentless about accuracy.
You prefer ownership over supervision and execution over theory.
What It’s Like to Work at Darkroom
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace -we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
