Job Description
About Darkroom
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
About the Role
Darkroom is hiring a TikTok Shop Operations Associate to power the execution engine behind one of our fastest-growing service lines.
TikTok Shop is moving fast - and this role exists to make sure we move faster. You’ll own the day-to-day operations that keep every product listing, integration, and campaign running without a hitch, freeing our Directors and Account Leads to focus on growth strategy while clients get seamless, high-quality execution.
From product uploads and catalog management to reporting, seeding workflows, and Shopify integrations, you’ll be the connective tissue between our Creator and Accounts teams - detail-oriented, process-driven, and always a step ahead.
This is a fully remote role operating in the EST Time Zone and all business is conducted 100% in English.
What You’ll Do
Account Setup & Management
Upload products, set offers, and optimize storefront listings.
Maintain campaign calendars and execution trackers.
Shopify & E-commerce Integration
Assist with TikTok Shop–Shopify integration setup and troubleshooting.
Manage product feeds, inventory syncing, and fulfillment workflows.
Support integration with other e-commerce platforms as needed.
Reporting & Analytics
Pull weekly TikTok Shop performance reports (GMV, CTR, AOV, conversions).
Flag performance trends and areas for optimization.
Creator & Affiliate Support
Manage seeding workflows, track creator shipments, and monitor affiliate activity.
Update creator CRM and affiliate program details.
Catalog & Merchandising Support
- Assist with SKU health audits, bundle creation, and product launch setup.
System Administration
Maintain dashboards, track metrics, and organize campaign assets.
Support internal workflows, templates, and documentation.
Cross-Functional Support
- Partner with Creator, Accounts, and Media teams to ensure accurate campaign execution and reporting.
Who You Are
1–3 years of experience in e-commerce operations, marketing, or agency support (internships welcome).
Strong understanding of Shopify and e-commerce integration basics (product feeds, inventory sync, order management).
Familiarity with TikTok Shop or other marketplace platforms (Amazon, Walmart, etc.).
Highly organized with excellent attention to detail and project management skills.
Comfortable using spreadsheets, dashboards, and workflow tools (Google Sheets, Notion, Slack, etc.).
Strong interest in TikTok, social commerce, and creator-driven growth.
Working at Darkroom
Darkroom is not a typical agency. We are looking for A players that want to build something great. There is no room in our organization for mediocrity and candidates that are not at the top of their game do not last. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics. If you want to build and win alongside some of the smartest people in the business, you’ll thrive here.
Location, location, (or no) location: Remote-first culture with a strong community base. While many roles remain fully remote, employees hired to work from our New York or Lisbon HQs (opening early 2026) are expected to adopt a hybrid working model, including weekly in-office appearances. Hub locations also include the Bay Area, Philly, São Paulo, and Barcelona.
Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance.
Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.
Equal Opportunity Statement
Darkroom is an equal opportunity employer. We’re committed to diversity and inclusion across race, religion, gender identity, age, disability status, or background—and we welcome candidates from all walks of life.
