Job Description
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role:
As a Product Support Specialist focused on our ERP accounting module, you will serve as the primary point of contact for customers navigating financial workflows within our platform. This role sits at the intersection of accounting knowledge and technical aptitude. You’ll handle complex support inquiries, resolve escalated issues, and act as a subject-matter expert when communicating with our customers. You will be working with global customers, including those in Latin American, requiring strong bilingual communication skills.
Responsibilities:
- Provide technical support to customers via handling support calls, emails and feature requests from customers.
- Diagnose configuration issues, data discrepancies, and workflow errors routing complex challenges to the appropriate team for resolution
- Troubleshoot application issues that arise during normal flow of business to identify root cause
- Advocate for customer’s needs, providing excellent service with prompt responses
- Help new and existing customers with software projects including Custom Report building and Custom App configuration.
- Help create, contribute to, and maintain technical documentation.
- Work with the Client Services and Development teams to improve internal and customer facing tools to interact with our product.
Qualifications:
- 2+ years in software support, accounting, or a combined role
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of Microsoft Office Excel
- Familiarity with SQL or basic data querying for investing data issues
- Excellent verbal and written communication both in English and Spanish
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)
- Bachelor’s degree in Accounting, Finance or Information Systems (preferred)
- Accounting certification (preferred)
- ERP or Manufacturing industry experience (preferred)
Please submit your resume in English.
EOE Statement:
Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Use of AI During Interviews:
At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.
