Job Description
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation, Formulation, and Reporting to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our life sciences customers and helping them use data as a competitive advantage. Our customers develop, manufacture, and deliver life‑saving drugs, vaccines, and therapies that extend and sustain lives around the world.
At Datacor, we help enable those outcomes by providing technology platforms and applications that make everyday products safer, more cost‑effective, and more efficient to produce and deliver.
The Role:
The Senior Lead Implementation Specialist is a strategic, customer-facing leader responsible for supporting complex pre-sales initiatives and driving the successful delivery of large-scale ERP implementations in major markets. This role serves as a critical bridge between Sales, Solution Engineering, Architecture, and Implementation teams—helping shape deals before close and ensuring execution excellence post-sale.
The Senior Lead Implementation Specialist partners with prospects and customers to understand business objectives, design scalable solutions, and lead high-impact implementations from discovery through go-live. This role is expected to operate at an executive level with customers, influence solution design, mitigate risk, and mentor internal teams while driving consistent, best-practice delivery.
Responsibilities:
Pre-Sales & Solution Strategy
- Partner with Sales, Solutions Engineering, and Architecture teams during pre-sales to support complex and enterprise-level opportunities
- Lead discovery and solution-scoping sessions to understand prospect business processes, technical requirements, and success criteria
- Translate customer workflows and operational needs into scalable ERP solution designs
- Support RFP/RFI responses, proposal reviews, and executive-level solution presentations
- Deliver customer-specific demonstrations and implementation approach discussions to articulate Datacor’s value and execution capabilities
- Act as a technical and functional advisor during deal shaping to reduce implementation risk and set clear expectations
Enterprise Implementation Leadership
- Lead end-to-end delivery of large, complex, multi-entity implementation projects across major markets
- Own project strategy, governance, scope management, risk mitigation, and executive communication
- Serve as the primary escalation point for high-risk or high-visibility projects
- Guide customers through key milestones including discovery, design, configuration, testing, training, and go-live
- Partner closely with Product, Engineering, and Architecture teams to ensure solution alignment and feasibility
- Identify gaps in standard workflows and design short- and long-term solutions to meet business needs
Customer & Stakeholder Management
- Build trusted-advisor relationships with executive, operational, and technical stakeholders
- Communicate complex technical and functional concepts clearly to both technical and non-technical audiences
- Proactively manage customer expectations and drive alignment across internal and external teams
- Support cross-sell and upsell initiatives by identifying additional solution opportunities during implementations
Process Improvement & Mentorship
- Mentor Implementation Specialists and project leads on enterprise delivery best practices
- Contribute to internal documentation, delivery standards, and implementation methodology improvements
- Share industry best practices and lessons learned to continuously elevate delivery quality
- Support internal training initiatives across Implementation, Sales Engineering, and Customer Success teams
Qualifications
- Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
- 7+ years of experience in ERP implementation, solution architecture, sales engineering, or enterprise software delivery
- Proven success leading large, complex, multi-stakeholder ERP implementations
- Strong understanding of process and batch manufacturing operations, including formulation, inventory, MRP, production, quality, distribution, and accounting
- Experience supporting pre-sales activities such as discovery, solution design, demos, and RFP/RFI responses
- Ability to translate business requirements into scalable technical and functional solutions
- Excellent presentation, communication, and executive-level facilitation skills
- Strong project management, risk assessment, and problem-solving abilities
- Comfortable operating in fast-paced environments while managing multiple high-impact initiatives
Preferred Skills
- Experience working with SaaS ERP platforms and integrations
- Working knowledge of APIs, SQL, and relational databases
- Familiarity with Salesforce, Power BI, Jira, or similar tools
- Experience operating in enterprise or multi-entity customer environments
- Ability to travel up to 50–60% as required
