Job description
About Deako:
Deako is a fast-growing smart lighting company transforming the way people interact with their homes. Our innovative modular system is designed for builders and homebuyers alike, delivering simplicity, style, and scalability.
Role Summary
The Builder Support Executive (Remote) is the primary point of contact for assigned builder accounts, ensuring smooth execution and an exceptional partner experience. This role blends relationship management with operational coordination—supporting purchase orders, job setup, training logistics, issue resolution, and proactive communication across internal teams. The ideal candidate is highly organized, customer-first, and thrives in a fast-paced environment while working independently in a remote setting.
Key Responsibilities
Builder & Partner Support
- Serve as the day-to-day support contact for assigned builder divisions and internal stakeholders.
- Build trusted relationships with builder purchasing, construction, warranty, and field teams.
- Provide timely, professional communication and clear status updates.
Required Qualifications
- 3+ years in customer success, account support, sales operations, builder support, construction services, or related experience
- Strong organizational skills; able to manage multiple accounts and priorities with minimal oversight
- Excellent written and verbal communication; confident working with external partners
- Strong problem-solving ability and comfort working through ambiguity
Preferred Qualifications
- Experience working with homebuilders, construction operations, electrical trades, or building products
- Familiarity with PO-driven workflows, jobsite/lot tracking, and community launch processes
- Experience coordinating training and/or field support across multiple regions
- Ability to analyze trends and recommend scalable improvements
Why Join Deako?
- Be part of a forward-thinking team reshaping the smart home experience.
- Enjoy a flexible, supportive work environment where ideas and initiative are valued.
- Make a real impact by helping others fall in love with our product and vision.
Deako Lighting Core Values:
- Driven: We are quick learners, innovators, and endlessly curious. We absorb information from diverse sources to continually refine our approach.
- Focused: We tackle challenges one at a time, prioritizing where we can make the most immediate and impactful difference.
- Transparent: We embrace both successes and setbacks. Innovation is born from problem-solving, and we cultivate a trustworthy environment where all issues can be discussed openly.
- Respectful: We engage respectfully at all times, valuing all contributions and challenging ideas constructively.
- Team-first: Our collective strength fuels our success. We value our community of partners and customers and recognize that our achievements are a result of our collaborative efforts.
- Accountability: Define success, measure results, and hold yourself and your teammates accountable. To reach our full potential as a company and as individuals, we must fully understand our successes and our shortcomings
Benefits Overview:
- Competitive Salary: $62000-$67000 annually, commensurate with experience and qualifications.
- Stock Options: Your contribution to Deako’s success is acknowledged with stock options, aligning your interests with company growth.
- Untracked PTO: We believe in work-life balance and trust you to manage your time effectively with untracked paid time off.
- Comprehensive Health Benefits: Enjoy peace of mind with medical, dental, and vision coverage. Protect your future with life insurance and build savings with our 401K plan.
