Job Description
Company Description
Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
We are looking for a motivated and customer-focused Customer Success Manager to join our T Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Key Responsibilities
• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
Qualifications
Must-Haves
• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
• ITIL Certification
• Familiarity with documentation and project management tools like Confluence and Jira.
• Strong communication skills, in English and German, both verbal and written.
• Customer-oriented mindset with problem-solving capabilities.
• Ability to collaborate effectively with multiple teams and stakeholders.
• Proactive attitude and eagerness to learn and grow within the role.
• Prior experience is a plus but not mandatory; this role is designed for growth.
Additional Information
\* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
