Job description
Company Description
Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability.
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.
Job Description
The Deputy Product Owner is responsible for managing the end-to-end delivery and ongoing operational stability of the Workplace Services Hardware implementation within the ServiceNow environment. This role requires a hybrid approach, encompassing product ownership, financial accountability, architectural oversight, and team leadership to build and maintain a stable, efficient, and self-managing Scrum team.
Key Responsibilities:
Demand, Defect, and Technical Management
- Be accountable for managing and delivering demands and defects (bugs) related to the implementations.
- Own and be accountable for fulfilling and resolving related Demands/Defects.
- Establish and maintain a process for systematic issue and defect handling.
- Deliver architectural solutions based on defined business needs.
- Develop user stories and manage deployment activities (acting as a Team Leader).
- Lead deep investigations in response to operational risk, setting up a development-test-release circle, and engaging the testing team.
Financial Management and Governance
- Manage the financial aspects of the team, including Forecast, monthly control, and tracking revenue vs. cost.
- Handle demand charging versus the team cost, and report financial status to the Commercial Manager.
- Lead communication and reporting to stakeholders and management.
- Coordinate and establish collaboration processes with internal teams (Operations, Global team, Platform team, Interface and Charging, etc.).
- Manage Backlog prioritization and refinement, specifically due to the program, and prepare reports.
- Lead communication on the Global service level for risk forecasting, common solution building, critical demands prioritization, and problem-solving in urgent situations.
Team Leadership and Methodology
- Build and maintain a stable, efficient, self-managing Scrum team.
- Contribute to team resource planning and execution, including candidate selection and interviews.
- Demonstrate confidence to test services end-to-end (e2e) to identify defects and demo features (acting as a Team Leader).
- Participate actively in the project cycle methodology, including daily scrum, Sprint Planning, Sprint Review, and Sprint Retrospective (waterfall-agile hybrid model).
Qualifications
You’ll excel in this role if you have:
- Project Management and Agile development skills ( experience or certification such as Prince 2, PMI, or Agile Scrum Master).
- ITIL experience or certification.
- Overall ServiceNow background (CSA/CIS certifications are nice to have, but not mandatory).
- Fluent English.
- Professional and friendly communication, presentation, and writing skills.
- People management skills, building trust, positivity, honesty, and motivating team members.
- Problem-solving skills.
Additional Information
What will you get apart from the salary?
- 5 weeks of vacation per year (= 1 week extra)
- 4 My Days per year
- Hybrid office
- Flexible working hours
- Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc., including Udemy for business account.
- Meal allowance up to 28.000 CZK/year (123,90 CZK/day)
- Cafeteria 1000 CZK/month (MultiSport Card available)
- Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover, we offer:
- Foreign business trips
- Above standard working equipment
- Company Mobile Phone (selection from Android/iPhone)
- Company Laptop (Windows/macOS)
- Coffee, tea, snacks and breakfasts in the office
- Company events and teambuildings
- Gifts for work anniversaries, promotion, wedding or childbirth
- Friendly and open culture
And last but not least, you can rely on:
- Transparent framework for career growth, reinforced by annual performance evaluations
- Trust and autonomy, with no micro-management
- Learning from senior colleagues and opportunities to collaborate with professionals from various industries
- Opportunities to attend conferences to keep skills up-to-date
- Working on a variety of projects for a broader range of experience
- Adoption and utilization of evolving IT technologies
- Usage of AI tools and access to elaborate, tailored AI training
