Job description
We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding and new-user training for Atlas.
The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period. You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer.
The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals.
What you’ll learn in the first 30–45 days
- Product knowledge, the hows and whys of using Atlas
- The nuts and bolts of Atlas as a SaaS business
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
Key Responsibilities
Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review.
Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices.
Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes.
Review and confirm customization of products to facilitate clients’ processes.
Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities.
Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit.
Transition client relationship seamlessly to the School Experience Manager after the implementation period.
Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery.
Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools.
What are we looking for?
Strong written and verbal English communication required
Ability to provide amazing customer service by anticipating our customers’ needs
Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
A problem solver who can make inferences and be creative when troubleshooting
Passionate and driven to succeed, always going beyond what’s expected
Able and willing to travel onsite or to events when needed
A candidate who enjoys working collaboratively but with a significant amount of personal accountability
An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
Passionate about the field of education and committed to transforming teaching and learning by driving clear, well-structured curriculum documentation
Ability to foster strong collaboration and stakeholder engagement to ensure meaningful and sustainable impact
Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SaaS experience
$12,000 - $15,000 annual salary*
Remote work flexibility with international team collaboration
Professional development opportunities and training programs
Exposure to international education technology industry
Career advancement within growing global company
Comprehensive onboarding and mentorship program
*The base compensation range for this position is $12,000 - $15,000, plus eligibility for bonuses based on reaching specified OKR targets. A variety of factors will determine base salary, including years of experience and specific skill sets. Salary reviews are conducted on an annual basis.
Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.
Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
About Faria Education Group
At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.
We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.
Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.
https://www.faria.org/careers
