Job Description
ELEKS is looking for an Associate Customer Engagement Manager in Ukraine.
REQUIREMENTS
- 1+ year of experience in Sales, Business Development, Pre-Sales, Sales Support, Account Management, or another relevant client-facing role
- Strong communication and stakeholder management skills
- Ability to coordinate multiple stakeholders and work effectively in a cross-functional environment
- Strong organizational skills and attention to detail
- Experience preparing presentations, proposals, reports, or other customer-facing materials
- Ability to structure and communicate information clearly
- Proactive and collaborative approach to work
- Ability to manage several tasks and priorities simultaneously
- Upper-Intermediate or higher level of English, both written and spoken
NICE TO HAVE
- Experience in an IT services or software development company
- Previous exposure to RFI/RFP or proposal preparation
- Understanding of software development and delivery processes
- Experience working with international customers
- Experience with SharePoint or other knowledge management tools
- Hands-on experience using AI tools for research, content preparation, or productivity
RESPONSIBILITIES
- Support Customer Engagement Managers throughout the pre-sales process
- Coordinate the collection, validation, and consolidation of information required for customer-facing materials
- Prepare and contribute to RFI responses, proposals, presentations, and other pre-sales materials
- Collaborate with Business Development, Delivery teams, and subject matter experts to gather relevant business and technical information
- Support the preparation and maintenance of customer references and case studies
- Maintain and continuously improve the SharePoint-based pre-sales knowledge repository
- Ensure that customer-facing materials are accurate, structured, consistent, and delivered on time
- Support multiple pre-sales engagements across different regions and business domains
- Contribute to continuous improvement of internal pre-sales processes and practices
- Use AI-enabled tools to improve the quality and efficiency of pre-sales activities
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
