Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
About The Role:
We are looking for a (Senior) Key Account Manager, fluent in French, to drive growth and performance across our France retail partners. In this role, you will own strategic retail partnerships end-to-end, combining commercial ownership, relationship management, and cross-functional coordination to deliver profitable, sustainable growth.
You’ll belong to the EU Wholesale team, reporting to our Senior Team Lead Wholesale France and work closely with Marketing, Operations, and Product teams to execute account plans, optimize campaigns, and ensure best-in-class commercial actions.
What You’ll Do:
- Own and grow French Retail Key Accounts for Emma, acting as the main commercial contact.
- Build and maintain strong, long-term relationships with strategic partners.
- Develop and execute account plans to drive revenue, volume, and profitability.
- Own key accounts’ P&L, performance KPIs, and growth targets.
- Negotiate and renegotiate commercial terms, commissions, and campaign plans.
- Coordinate cross-functional teams to ensure smooth execution and on-time delivery.
- Track performance, lead business reviews, and resolve issues or escalations proactively.
Who We’re Looking For:
- You have a Bachelor’s/Master’s Degree in Business Administration, Marketing or related field.
- You bring 4+ years of experience in Account Management, Customer Success or Sales environments.
- Experience in FMCG, Wholesale, and Retail companies is highly desirable.
- Strong commercial acumen across the entire sales cycle, from opportunity discovery to long-term account growth and retention.
- Solid experience building trusted client relationships and driving clear, tangible business results.
- Analytical and strategic mindset with a genuine interest in using data to identify opportunities and solve problems.
- Confident communicator, in English and French, with the ability to manage complex discussions and bring multiple stakeholders into alignment.
- Proactive, autonomous profile who performs well in fast-moving, scaling environments.
What We offer:
- Responsibility and decision-making authority from your first day.
- The opportunity to work on challenging tasks that contribute to your professional growth.
- Work independently and as part of a dedicated, international team.
- Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year).
- 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
- Work with and learn from experts in diverse fields.
- Get to know your team members at our exciting company events.
- Working from a pet-friendly office.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you’re willing to go all in. Only if you’re willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
