Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you will do:
- Monitor product performance end-to-end (NPS, reviews, trends) across countries to understand what’s working and what needs improvement.
- Build business cases in coordination with diverse stakeholders and develop project charters to migrate global products in the region
- Turn data into insights by identifying opportunities, risks, and emerging patterns in product satisfaction.
- Benchmark competitors, analyzing features, prices, trends, and positioning to spot gaps or opportunities for our portfolio.
- Support strategic product decisions by summarizing insights and sharing them with Marketing, BD, and Product teams.
- Improve customer experience by recommending product or communication enhancements based on feedback and performance data.
- Build clear and structured reports/dashboards to communicate findings to stakeholders in a simple, actionable way.
- Stay on top of industry trends (materials, sleep tech, design, consumer behavior) and bring these learnings to the team.
Who we are looking for:
- Strong analytical skills and confidence working with data (Excel/Sheets).
- Curious, proactive, and able to work independently.
- Organized and able to manage multiple tasks at once.
- Clear communicator who can simplify complex findings.
- Passion for products, consumer behavior, and understanding customer needs.
- You are fluent in English.
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Wellbeing activities
- Hybrid home office policy
- Flexible schedules
- Pet-friendly office
- Monthly salary + pantry & restaurant vouchers
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you’re willing to go all in. Only if you’re willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]
