Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
About The Role:
We are seeking a dynamic and detail-oriented Logistics Manager to oversee and optimize both our delivery (last-mile) and returns (reverse logistics) operations across the UK, IE & BeNeDACH Cluster, covering Belgium and Netherlands.
You will report directly to the Senior Team Lead for Warehouse to Delivery for UK, IE & BeNeDACH, while working closely with cross-functional teams including S&OP, Transportation, Network Management, Customer Excellence, and Tech & Engineering.
What You’ll Do:
Own and optimize end-to-end logistics flows (delivery and returns), ensuring seamless execution from warehouse to customer and back, with high service reliability, operational efficiency, and consistent customer experience.
Manage and improve logistics partner performance across delivery and reverse flows, ensuring SLA compliance, strong relationships, cost efficiency, and continuous performance improvements through data-driven actions.
Lead operational planning and execution, including routing, capacity planning, and partner allocation, ensuring readiness for demand variability and peak periods across both delivery and return operations.
Identify and resolve operational issues across delivery and returns, including delays, failed pickups, damages, and complaints, driving root cause analysis, and implementing scalable corrective actions.
Define, monitor, and improve KPIs such as OTIF, ROTIF, Delivery Time, and CSAT, ensuring alignment with business targets and continuous optimization.
Collaborate with internal stakeholders including S&OP, Network Management, Customer Excellence, and Tech to align priorities, support launches, and drive process improvements across the logistics ecosystem.
Drive automation and process optimization initiatives in collaboration with Tech & Engineering, reducing manual effort, improving scalability, and enhancing visibility across logistics operations.
Who We’re Looking For:
A degree in Business Administration, Supply Chain, Economics, Engineering, or related fields.
6+ years of experience in Delivery, Transportation and Logistics Management within FMCG, E-commerce, or Retail.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Excellent communication and stakeholder management skills.
Fluent in English – mandatory.
What We offer:
The opportunity to create real impact, take ownership and accountability, and drive meaningful change.
Continuous learning and development through hands-on experience, mentoring, formal training, and access to tools such as our Learning Hub and Nilo.
A collaborative community of smart, driven people where you learn, contribute, and connect, every day and through team events.
A global environment, working daily with diverse perspectives across 4 offices and 70+ nationalities.
Private Health Insurance and 25 vacations days per year, with 1 extra day per year worked (until a limit of 30 days per year).
A flexible hybrid setup with up to 22 remote days per quarter, and offices in Gutleutviertel - Frankfurt.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you’re willing to go all in. Only if you’re willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
