Job Description
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About the Role
We’re scaling a fast-growing wholesale platform, and to do that successfully, we need someone who genuinely cares about customers and knows how to keep daily operations running smoothly.As a Wholesale Account Manager, you’ll be the main point of contact for our wholesale customers—primarily buyers, and occasionally sellers.
Your role is to ensure their day-to-day experience on the platform is seamless: questions get answered, issues get resolved quickly, and relationships stay strong.You’ll also play an important internal role by communicating customer feedback, improvement ideas, and bugs to the Product team, helping shape how the platform evolves as we scale.
Responsibilities
- Daily communication with wholesale customers (mainly buyers)
- Handling and resolving operational issues as they ariseSupporting sellers when needed
- Building and maintaining strong, long-term customer relationships
- Collecting customer feedback and reporting bugs, issues, and improvement ideas to the Product team
- Taking ownership of customer satisfaction and operational excellence
Requirements
- Strong sense of responsibility and accountability for assigned customers and tasks
- Ability to take ownership of issues from start to resolution without losing focus
- Reliable, detail-oriented, and consistent in daily execution
- Comfortable handling operational issues and customer problems in a structured and calm way
- Ability to analyze situations, identify root causes, and propose practical solutions
- Willingness to escalate when needed and follow through until full resolutionB2B account management experience
- Previous experience in a B2B Account Manager, Customer Success, or similar customer-facing role
- Experience managing multiple clients simultaneously
- Good understanding of professional B2B communication and relationship management
- Clear, professional, and confident communication skills (written and verbal)
- Ability to explain processes, issues, and solutions in a simple, customer-friendly way
- Comfortable interacting with different stakeholders on the customer side
- Strong organizational and time-management skills
- Ability to prioritize tasks in a fast-moving, scaling environment
- Comfortable working cross-functionally with Product, Operations, and Business Development teams
- Ability to gather customer feedback and translate it into clear, actionable input for internal teams
Nice to Have
- “Get things done” attitude with a hands-on approach
- Hungry, proactive, and eager to grow professionally
- Experience working with platforms, marketplaces, or digital products
- Familiarity with gaming, digital goods, or wholesale environments
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV’s in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
