Job Description
In short: we’re looking for a Clinical Solutions Manager (hybrid or remote) passionate about making healthcare better. This position offers a salary of $110,000 to $130,000 based on experience, plus the opportunity for variable compensation along with stock options, benefits such as paid time off, healthcare insurance, and more.
Hi, I’m Kelsey, the VP of Customer Success at EnsoData! We’re excited to announce that we’re looking for a new teammate - a Clinical Solutions Manager passionate about making healthcare better!
Our ideal candidate would reside in the Eastern US to better serve those customers. States include: MI, OH, IN, WV, VA, NY, MD CT, RI, MA, VT, NH, or ME. Southern IL, Eastern MO, and Northern KY are also included.
The Clinical Solutions Manager leads and develops a team of Clinical Solutions Specialists responsible for delivering clinical demonstrations, training, and customer enablement across assigned regions. This role ensures consistent, high-quality clinical engagement throughout the customer lifecycle—from pre-sale support through post-implementation adoption—while serving as a senior clinical partner to Sales, Customer Success, and Product teams.
On a given day, this could include:
- People management including coaching and developing a team of Clinical Solutions Specialists
- Clinical strategy and execution which starts with owning the clinical engagement model across the customer journey, ensuring consistent, high-quality demonstrations, training, and adoption support.
- Partnering with sales and the commercial team to support pipeline strategy, deal execution, and regional coverage planning.
- Customer success and adoption leadership collaboration to drive clinical adoption, utilization and value realization.
- Acting as a liaison for cross-functional collaboration and enablement with Product, Engineering, Marketing, and Regulatory/Quality teams.
- Responsible for ensuring compliance and professional standards across the team to include, but not limited to, regulatory and quality standards applicable to medical devices and SaMD.
About EnsoData
EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.
Here is a little about what we are doing in the world of sleep medicine…
EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters
EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management
**Here is a link to learn a little about our Celeste app!
- 7+ years of years of progressive clinical, clinical applications, or healthcare technology experience.
- 3+ years of people management experience, preferably leading customer-facing clinical or technical teams. Equivalent experience will be considered.
- Bachelor’s degree in a clinical, scientific, or healthcare-related field.
- Demonstrated experience supporting sales cycles, clinical demonstrations, and customer training in healthcare settings.
- Experience working cross-functionally with Sales, Customer Success, and Product teams.
- Willingness to travel approximately once per quarter in the assigned region and, occasionally, to Madison, WI.
Preferred
- Active or prior clinical licensure or certification (e.g., RPSGT, CCSH).
- Experience with medical devices, digital health, or Software as a Medical Device (SaMD).
- Experience scaling teams and processes in a startup or growth-stage company.
- Familiarity with CRM tools, enablement platforms, and healthcare IT systems (EHR exposure a plus).
Company Culture - Embrace the Pineapple! How do we do this?
Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere
Put Customers First - delights customers by working closely with them to support their initiatives
Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one’s teammates
Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams
We also practice a Focus on Quality and look for teammates who don’t cut corners and demonstrate integrity and attention to detail
The benefits package includes, but is not limited to, the following:
Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn’t know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!
Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)
Interview Process
- Submit a resume online and our hiring team will choose those that seem like the best candidates.
- We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
- Expect an opportunity to show your skills.
- The final candidates will have a chance to meet a few people from the team.
- Offer!
A note to our sleep community:
We’re grateful for the many clinicians, technologists, and sleep professionals who know EnsoData through our customer and industry relationships. We recognize this opportunity may generate significant interest from talented professionals across the sleep community. Our recruiting process is conducted thoughtfully, professionally, and with respect for the important relationships candidates may have with their current organizations. While we sincerely value every application, we may not be able to connect individually with every candidate who expresses interest. Each application will be carefully reviewed, and our team will reach out directly to candidates whose experience most closely aligns with the needs of this role.
Let’s talk
EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don’t necessarily check every box on the job description, please still get in touch.
To learn more about our ongoing commitment to diversity, check here.
Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.
Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.
We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.
If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at [email protected].
