Job Description
The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.
Our FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.
We’re a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense. We thrive in a fast-paced environment and embrace challenges as opportunities to shape the future, together.
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The Clinical Solutions Manager (CSM) will report to the VP of Customer Success. This role will be responsible for partnering with customers to ensure the successful implementation, operation and sustainability of the BioIntelliSense solution as part of the Rural Health Transformation (RHT) Program in Alaska. This role will be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs.
What you will be doing
- Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
- Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability
- Train and educate customers on BioIntelliSense product offerings and value proposition
- Provide ongoing support and post-implementation improvement and optimization
- Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs
- Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
- Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
- As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case
What you need
- Bachelor’s degree in a clinical or health-related field (e.g., Nursing, Health Sciences, Respiratory Therapy) and a current clinical credential/licensure (e.g., RN, RT/RRT)
- 10+ years of professional work experience in a healthcare clinical or hospital setting
- 3+ years of professional work in a clinical consulting role with a healthcare company is preferred
- Some remote patient monitoring or telehealth experience preferred
- Demonstrated strong organization, time management and project management skills
- Understanding of HIPAA requirements and compliance
- Strong communication and relationship management skills, in both pre-sales and post-sales environments
- Demonstrated ability to effectively communicate with customer, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process
- Proficient in Excel, Word and PowerPoint and ability to independently produce documents
- Ability to manage and complete programs in a timely manner
$120,000 - $170,000 a year
Company Culture and Benefits
Our Workplace Culture:
We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. We’re a collaborative and welcoming team who thrive in the fast-paced start-up environment and are eager to advance an excellent workplace together.
As One BioTeam, we set a high bar for ourselves and are focused on scaling our solutions and outperforming expectations.
Comprehensive Benefits Package:
· Robust Medical, Dental and Vision Plans
· STD, LTD, Insurance Plans
· HSA and Flexible Spending Accounts
· Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
· FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays
· Home Office Benefits Stipend
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
