Job Description
Join EVOTEK: North America’s Premier Digital Business Enabler
As North America’s premier enabler of secure digital business, we integrate cutting-edge technical expertise across data center, network, security, cloud, and communications domains. By delivering cohesive digital solutions, we help businesses drive measurable impact and accelerate their transformation.
Our award-winning culture is the cornerstone of everything we do. Recognized multiple times by _Inc. Magazine_ as a “Best Place to Work”, we’re proud to create an environment where innovation and collaboration thrive. Locally, we’ve been honored by _The San Diego Business Journal_ as a “Best Place to Work” more than seven times, and our excellence is reflected in accolades like CRN’s “Solution Provider 500”, “Tech Elite 250”, and “Top 150 Growth Companies”. We’ve also earned a spot among CRN’s “Triple Crown” award winners.
If you’re ready to be part of a team that values innovation, culture, and business impact, EVOTEK is the place for you.
The Solution Delivery Manager (“SDM”) will lead project delivery efforts. This position will partner closely with clients and internal team members to ensure successful project execution. The SDM will own and drive overall planning and project management with a focus meeting client expectations. This position requires strong project leadership and communication skills, a capability to manage technical-project teams, and a results-driven attitude to ensure client success.
- Manage the Delivery Operations and responsible for overall Service Delivery of a project.
- The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service).
- Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client’s expectations.
- Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities.
- Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues.
- Develop strong working relationships with key client stakeholders and proactively address their needs.
- Drive Best Practices sharing sessions amongst the teams to augment delivery.
- Manage internal/external technical resources for project delivery.
- Accurately forecasts and manages costs & profitability for the project.
Qualifications
Bachelor’s degree in business or related field, or 10-years of industry-specific experience.
In-depth knowledge of monitoring, ticketing and management platform infrastructures.
Strong IT technical and project management skills with excellent customer service skills.
Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information.
Must possess initiative with strong analytical and problem-solving skills.
Strong familiarity with project management tools and methodologies.
Strong analytical and decision-making skills.
Ability to effectively communicate with customers.
Must display great attention to detail.
Must be comfortable working in a fast-paced dynamic environment.
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work both independently and with others.
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Proficiency in using MS Office Suite and Windows-based computer applications.
Salary commensurate with years’ of experience, technical expertise and geographic location.
Salary range: $85,000 to $150,000.
Performance bonuses.
Benefits package that includes 100% paid medical, dental and vision for the employee.
401(k) with employer match.
Strong company culture.
Flexible PTO policy.
Flexible working arrangements.
Annual company overnight retreat.
