Job description
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24⁄7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
ezCater is seeking a dynamic Scripting & Automations Lead to join our Integrations & Implementations (I&I) team. As a player-coach, you’ll balance hands-on technical contributions with leadership and mentorship, driving efficiency across the company through advanced workflow automation, robust reporting infrastructure, and the integration of critical tools to enhance our partner experience. If you thrive on both building solutions and developing teammates, we’d love to hear from you!
What You’ll Do:
- Lead, coach, and mentor a team of Automation & Integration Specialists, guiding their technical growth, encouraging best practices, and fostering a collaborative environment.
- Coordinate and prioritize automation initiatives, ensuring alignment with company goals and evolving partner needs; facilitate regular team planning, sprint reviews, and retrospectives.
- Drive the end-to-end design, development, and maintenance of automations using Python and Javascript, providing architectural and code-level guidance to the team.
- Develop, maintain, and optimize critical reporting infrastructure and data processes using SQL; oversee team contributions and review output for accuracy and reliability.
- Oversee the building and maintenance of CI/CD pipelines and automations using Github Actions, ensuring seamless deployment and continuous improvement.
- Integrate and manage third-party tools and internal APIs to enhance the functionality and scalability of our systems and workflows; support the team in troubleshooting and resolving issues.
- Translate stakeholder requirements into both high-level project plans and detailed technical solutions; serve as the principal liaison between technical teams and business partners.
- Provide technical support for automated processes and integrated systems, escalating and addressing complex troubleshooting efforts.
- Contribute hands-on to coding, code review, and test case writing, while setting standards for documentation and quality assurance across the team.
- Actively participate and lead in Agile development ceremonies (stand-ups, sprint planning, retrospectives), driving team performance and continuous improvement through practices using Jira.
- Oversee support ticket management and resolution leveraging Zendesk, ensuring excellence in service delivery and prompt issue resolution.
- Champion the use of Google App Scripts for Google Workspace automation, and encourage skill development in spreadsheet operations, front-end technologies (HTML, CSS, JavaScript), and emerging AI applications.
What You Have:
- Demonstrated experience leading and mentoring technical teams, fostering growth, collaboration, and innovation.
- 5+ years of experience with Python scripting, SQL data manipulation/reporting, and CI/CD pipeline management (preferably Github Actions).
- Hands-on experience with RESTful API design, integration, and management.
- Familiarity with AI concepts for practical automation use cases.
- Strong foundation in Agile methodologies, with experience driving team ceremonies and project execution in Jira.
- Operational proficiency in Zendesk or similar ticketing systems.
- Solid understanding of Google Sheets/Excel and Google App Scripts.
- Excellent problem-solving, critical thinking, and creative skills—tackling both technical and personnel challenges.
- Outstanding communication, collaboration, and leadership abilities; comfortable working with diverse internal groups and external partners.
- A positive, can-do attitude and the ability to generate puns on-the-fly to keep morale high.
Preferred:
- Experience with Snowflake data warehousing.
- Working knowledge of front-end technologies (HTML, CSS, JavaScript).
- A track record of improving technical processes while uplifting team capabilities.
The national cash compensation range for this role is $115,000 - $180,000*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.
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