Job description
ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION Our roster has an opening with your name on it
As a Senior Manager, Operational Excellence, you will lead high-impact cross-functional initiatives that enable operational scalability, launch readiness, and continuous performance improvement across the organization. You’ll be responsible for driving the strategy and execution of critical business rhythms tied to major sporting events, product launches, and marquee moments. Your role will influence both the strategic and operational direction of the business by aligning processes, people, and priorities for maximum impact. This role offers visibility across all aspects of the company and plays a key role in shaping how Operations scales effectively and efficiently.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Lead Operational Readiness Strategy: Own and drive the design, execution, and continuous refinement of cross-functional readiness playbooks for high-stakes events
- Direct Program Governance: Oversee all related ceremonies, working groups, steering forums, and executive updates to ensure alignment, clarity, and delivery against readiness objectives.
- Risk & Resiliency Planning: Proactively identify operational risks, establish mitigation plans with relevant stakeholders, and ensure robust contingency and escalation protocols are documented and maintained.
- Operational Excellence Frameworks: Define and evolve standardized operating models for process optimization, issue prevention, and sustainable performance improvement across Operations and partner teams.
- Performance Monitoring & Insights: Drive the ongoing measurement and analysis of team performance against OKRs and strategic objectives, surfacing insights and opportunities for continuous improvement.
- Cross-functional Partnership & Influence: Build trusted relationships with senior stakeholders across Commercial, Product, Engineering, and Operations to align initiatives and establish scalable ways of working.
- Team Leadership: Provide mentorship and direction to junior members of the Operational Excellence team, with potential for direct people management responsibilities.
- Business Planning & Executive Engagement: Lead the creation of high-impact materials for business reviews, strategy offsites, and operational planning, ensuring clarity, prioritization, and results alignment.
- Impact Assessment & Requirements: Drive assessment of downstream impacts across regulatory, product, and operations and identify net new requirements to support launches
THE STATS
What we’re looking for in our next teammate
- 7+ years of experience in business operations, strategy, program management, or a related field—experience in sports, tech, or gaming preferred
- 2+ years of experience managing people & teams preferred
- Proven success leading complex, cross-functional initiatives with high visibility and tight timelines
- Ability to manage ambiguity and competing priorities, balancing strategic focus with hands-on execution
- Strong analytical skills with a track record of using data to drive decisions and improve outcomes
- Excellent stakeholder management and influencing skills across all levels of the organization, including senior leadership
- Strategic mindset with the ability to anticipate challenges, propose solutions, and drive scalable processes
- Comfortable operating with autonomy while fostering collaboration and alignment
- Effective communicator with strong verbal, written, and visual presentation skills
- Proficiency in tools such as Confluence, JIRA, Asana, and Microsoft Office; experience with business intelligence tools is a plus
- Passion for sports, gaming, or online entertainment a strong plus
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable salary range for this position is $127,000 - $159,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-Hybrid
