Job Description
Lead a high‑performing client‑focused team at the heart of a global organisation where your expertise will directly influence service excellence and client satisfaction.
In this role, you’ll have the opportunity to shape a key operational function, guiding a growing team while contributing to strategic improvements across the Client Experience organisation. You will work closely with high‑value clients, collaborate with cross‑functional teams, and take ownership of meaningful projects that drive efficiency, enhance processes, and support business growth. This is an exciting chance to expand your leadership capabilities, strengthen your industry knowledge, and make a significant impact in a supportive and evolving environment.
Your key responsibilities as a Service Team Lead will include:
• Overseeing and coordinating the workload of the local GFR team, ensuring priorities are clearly communicated and delivered effectively.
• Providing leadership through training, mentoring, regular one‑to‑ones, and objective setting to support the development of team members.
• Managing work quality by reviewing drafts, advising on complex client queries, and acting as an escalation point for both internal and external stakeholders.
• Building and maintaining strong relationships with high‑value clients while ensuring fair and strategic client allocation across the team.
• Leading operational improvements by contributing to documentation, process development, reporting, and team‑wide accountability metrics.
• Independently driving ad‑hoc projects that enhance productivity, support revenue growth, or improve team efficiency.
You will need the following experience and skills to join us as a Service Team Lead:
• You must have at least 3 years of experience working in financial services, fintech, software, or another regulated environment.
• You will bring proven experience in leading and motivating teams, fostering a culture of collaboration, accountability, and continuous improvement.
• You should have strong analytical and problem‑solving skills, with the ability to interpret data and develop effective solutions.
• You will have excellent communication skills, with the ability to clearly explain complex or regulatory concepts to varied stakeholders.
• You must be confident in managing multiple projects and team needs, ensuring high‑quality service delivery in a dynamic environment.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
At FE fundinfo, you’ll join a collaborative, diverse, and supportive workplace where continuous learning and development are encouraged. We offer hybrid working options, opportunities to engage with colleagues across our global offices, and a culture built on teamwork, knowledge‑sharing, and professional growth. You’ll be part of an environment that values innovation, celebrates achievements, and empowers you to thrive while maintaining a healthy work‑life balance.
Benefits
- 25 days of annual leave with the option to buy an extra 5 days each year.
- Benefit from enhanced paternity, maternity, and shared parental leave.
- Secure your future with our pension scheme.
- Advance your career with sponsored learning and development, including formal qualifications.
- Private medical insurance as employee wellbeing matters
- Stay fit with discounted gym memberships.
- Take advantage of the Bike to Work scheme for eco-friendly commuting.
- Keep your eyes sharp with eye care and flu jab services.
Apply now and we’ll aim to get back to you with feedback within 5 working days.
