Job Description
Description
Ready to create happier customers and partners through smarter, faster payments?
Join FinDock as a Salesforce technical support engineer & onboarding specialist
As the #1 Customer Payment Management solution built natively on Salesforce, FinDock helps organizations deliver seamless, personalized payment experiences. Trusted by hundreds of organizations worldwide, we’re shaping the future of payments.
FinDock. For Customer Payment Happiness.
And as we scale, we’re looking for people who don’t just solve tickets but own customer success.
What’s your role?
As a Salesforce Technical Support Engineer & Onboarding Specialist, you’ll be a trusted advisor, guiding customers and partners through FinDock implementations and ensuring success long after go-live. Your expertise will help maximize the potential of Salesforce and FinDock to solve complex use cases and overcome challenges.
This role is about being the hands-on, go-to FinDock expert. You combine your Salesforce, FinDock, and payment knowledge to share best practices, advise customers and partners, and empower them to succeed at every stage of their journey.
Your day-to-day:
Solve technical and functional challenges for customers and partners
Lead onboarding calls, provide hands-on support during implementation, and ensure successful go-lives
Handhold partners in configuring FinDock to meet unique customer needs and ensuring customer success
Create content (FAQs, guides, blogs) to empower self-service
Keeping up with Salesforce, FinDock, and payments trends.
Share insights with the product team to drive improvement
Requirements
What makes you the perfect fit?
Experience: 2+ years with Salesforce (consultant, admin, or developer role), and previous SaaS experience in customer success, support, or consulting.
Skills: analytical, structured, customer-focused, and solution-driven. You love diving into details to solve complex challenges.
Knowledge: a bachelor’s degree in a relevant field and a passion for Salesforce and payments.
Mindset: you thrive in a fast paced environment, are forever curious, and a quick learner. You take initiative to deliver results.
Why join FinDock?
Make an Impact: Help customers succeed and shape the payment experience.
Grow with us: Gain expertise in diverse industries, payments and Salesforce and advancing your career.
Enjoy our Perks: Stock Appreciation Rights, pension, hybrid working (3 days in Woerden), travel and phone allowances, paid volunteer days, and a learning budget.
Thrive in our Culture: Join a team built on collaboration, continuous improvement and celebrating success. We’re proud to be a Great Place to Work®—top-rated for the 3rd year running!
At FinDock, happiness isn’t just for our customers—it’s for our team, too.
Ready to deliver Customer Payment Happiness?
Contact Boryana Delcheva. We’re excited to meet you!
