Firefly Health

We started in 2016, operating in the healthcare industry. We specialize in virtual primary care, telehealth, telemedicine, health coverage, and health plans. We have 51-200 employees. We offer a virtual-first healthcare experience that combines primary care, specialty care, and plan coverage, including an employer-sponsored health plan with comprehensive care. Our integrated care model provides members with a team of clinicians for personalized support. We aim to offer expert guidance for navigating the healthcare system and reduce costs for our members and plan sponsors. Members can manage their health through our app, scheduling appointments, messaging care teams, and accessing claims. While we encourage using us as your primary care provider (PCP) – it’s included at no cost with the health plan – it’s not required. For urgent care, members should message their care team through the app. We typically respond within 30 minutes on weekdays (7 AM - 7 PM) or within an hour after hours. For life-threatening emergencies, call 911. We started with a virtual-first primary care approach in 2017. Later, we partnered with a network of providers for virtual, in-person, and at-home care, and established our own health plan to negotiate with providers. Our roles include Care Guides, who manage patient connections and coordinate care, and Senior Software Engineers, who develop mobile and web applications and APIs using technologies like React, React Native, Typescript, Python, Django, Postgres, Docker, and AWS. Our members have shown higher screening rates: 13% higher for breast cancer, 24% higher for colorectal cancer, and 82% higher for depression. These numbers are based on eligible 2024 plan year members compared to HEDIS Commercial PPO benchmarks.

Our co-founder’s vision is to restore respect and dignity to healthcare by removing friction and making care accessible. Our core ambition is to make healthcare more equitable, affordable, and human. We’re guided by principles: engage members, empower their care, earn their trust, and remove friction in all aspects, from clinical models to coverage design, analytics, and technology. Our values include: putting members first by providing empathetic, optimal care; embracing discomfort through curiosity and courage to foster innovation; building trust daily by creating experiences we would choose for ourselves; rising together through cross-functional collaboration; and removing bloat to simplify complexities and eliminate waste.

We operate with a team of 51-200 employees. Our culture emphasizes building a team grounded in trust, empathy, and dignity. Our Care Team balances focused intensity, genuine caring, and earned wisdom. Collaboration is a core aspect, emphasizing “pit crews over lone wolves” and valuing cross-functional teamwork to achieve our mission. We support a strong remote work culture for many positions, though our physical location is in Watertown, MA.

Our employees receive comprehensive medical, vision, and dental coverage, as well as life and disability insurance. We offer a 401k plan and opportunities for bonuses. Work flexibility includes remote options for many roles. We provide paid holidays and unlimited paid time off.